The Pill ClubReviews of heyfavor.com

ETA: After TWO MONTHS of back and forth with these people, refusing TWO types of insurance, being sent the wrong links to fill out forms, being ignored, I finally got them to send me my prescription after paying out of pocket AND THEY SENT THE WRONG PRESCRIPTION!!! Avoid this service if you have any other options. This was great when it was TPC but since changing it is absolutely terrible. I've been jumping through hoops for 2 months trying to get my pills filled. Suddenly they don't take either of my insurance cards, Blue Cross or Care Source, even though my daughter just filled hers with the exact same insurance because she's on my insurance and they've been covering my pills without incident for the last 2 years. I'm also tired of the generic computer generated apologies and the links you send that don't work. This is the single worst customer service of any company I've ever dealt with.

I got pregnant off their birth control pills, I was faithfully taking them at the same exact time every single day. Do not waste your money with them, my ex left me because he blamed me for getting pregnant even though I did everything I could to prevent this on end but hey that’s men for you. I asked for a refund since the pills they gave me were completely useless and they didn’t even respond to my email. Great customer service. Like I said don’t bother with this company they are garbage it was my fault for trusting birth control over the internet though.

I had no problems when they were the pill club, but recently they just stopped shipping my birth control with no notice. When I asked why they hadn’t shipped my prescription for February 2022 or March2022 , they said it was because my prescription expired in April 2022. Yeah, makes no sense right? I had just gotten a new prescription in December 2021 so that can’t possibly be the truth. They gave me the same answer multiple times saying I needed to pay for a new prescription so I just canceled. Edit: it gets better! Just hours after my review posted (and I continued to get responses within a few hours to minutes despite it taking days to get a response when I had an actual issue with my medication). Favor reached out to me to tell me that their new excuse was my insurance had been run in feb through June so they didn’t send me my birth control. This was also not true. My insurance was run on April 2nd, long after I reached out for help in March, from April through June because I have a new provider who filled my bc for three months. Then they told me that it was all a miss understanding and the only problem was my prescription expired in April, which still doesn’t make any sense. Then they told me they didn’t ship feb or March because I “only had one month left on my prescription after the January shipment” which STILL makes no sense because that’s two months and why would they not send my bc that I still had a valid prescription for just because it was going to expire in a later in the year? Avoid this company, they’re happy to lie to their customers instead of admitting they made a mistake.

This company was great when they were The Pill Club. As soon as they became Favor, they also became terrible. First, they claimed my prescription was backordered with no estimated arrival date. I checked the FDA website for drug shortages and contacted the manufacturer - there is no shortage and no backorder, so that was a lie and they're just not ordering it. I had them transfer it to my local pharmacy so that I could be done with them. My pharmacy called and told me they could not fill the prescription because the person who sent it over is not licensed to do so in my state. You'd think Favor would know the rules, right? No. Absolutely cannot recommend them anymore.

A couple years ago I tried to start using Pill Club because I was having a hard time getting Nuvaring in at my local pharmacies without an absolute hassle every month. But then they dropped Nuvaring and I didnt want to risk trying the other ring in case I got more side-effects (ie why I can't take pills/progesterone only medications, severe reactions). Then when I contacted and asked for information they were quick and easy to deal with and gave me my options. Flash forward to now, I just had my 2nd kid. Can't go on the ring because the last time I did postpartum it dropped my milk supply. My OB recommended I try Phexxi and stay away from hormones while nursing, and gave me some samples of it. I was laid off on FMLA so now I don't have insurance (and I didn't even know if my old one covered Phexxi because its new and I have seen the issues of getting it covered). Favor made me retake my "profile quiz", which I answered, and they immediately blocked me from getting anything. Anything at all. So I tried contacting them over the course of 4 days, 2 different ways to see if they offered Phexxi or not (through my account like they recommend and email) and not only did they blanket text me "you answered this so were not helping you"... on the 4th day they texted me they deleted my account "and were sad to see me go". ...Wow. They boast 120 different medication options on their faq page but wont show you a list of options. Or give you the time of day to actually read your inquiry to what they do offer. Its a yes or no answer, and they responded to me 3 times with different names but same words: Hi! This is Amy, a Registered Nurse at Favor (formerly The Pill Club). A medical provider has reviewed your request for birth control and has determined it's not safe to prescribe to you at this time. We recommend you follow up with your healthcare provider, local health clinic, or Planned Parenthood to get an in-person evaluation to ensure you get on the right birth control for your health profile. Your provider can send us your prescription via the following methods and The Pill Club Pharmacy on behalf of Favor will ship your order to your door: e-prescribe to "The Pill Club" call (772-217-4557), or fax (888-873-6994). I'm going to bet not a single medical *professional* looked at anything. Not only did I state in my message and email my OB told me to use this, and why I can't take hormones at this time.. but this is not a response at all to my question. I would stay far away from this company if they won't even say what they offer or give you plain answers.

Have been a member for awhile now and they switched names and my subscription is no longer in my profile. They dropped my rx and no one told me anything.

I have been trying to get my birth control since January 11th when they told me my insurance didn’t cover that brand anymore. I didn’t want to switch and figured I’d just deal with the price. I’ve reached out to them 10 times now with only one response. Because of them I’ve been off the pill for 2 weeks, which means I’m going to have to go through the adjustment period again. I just want my birth control why is this so hard? Even if they would respond back to me and act like they cared about their patients at all I’d feel a little bit better.

It takes at minimum one day to get a response by what looks like an automated message. I got an appointment to change my prescription because it was having bad side effects on me and the doctor said well your prescription is up in four months so we’ll just see what happens till then, I know what happens, I just told her. So she didn’t change my prescription they never changed it on my account, I still haven’t received it and they don’t respond.