Her UniverseReviews of heruniverse.com

Doesn't ship most items internationally. It has been years and most of their items won't ship internationally. I have asked and asked for them to expand their shipping and nothing. This is going back pre-covid so at least 6 years. It's so frustrating that the company doesn't even respond or update their shipping/licenses. My friends and I literally would have spent thousands online on items (of course depending on our experience with the products and shipping etc). It's sad that for a company that claims to be a"place for fangirls to step into the spotlight and be heard, recognized and rewarded", they exclude the majority of the world.

Ordered a dress that the sizing was too large (note: their size charts are often completely inaccurate). And the graphics on the dress were like a cheap iron on vinyl that may last thru one wash if lucky. So I try to return it. But for 5 days now I have been trying to return it on the website and get the message: “Unfortunately, we are unable to complete your return at this time. Please try again later or contact us for help.” So I try chatting with an online rep who says they will send me a return label. They never did and it’s been 4 days. I call up and they say that can’t do anything and the first guy hangs up on me. If you don’t want to handle customer service calls, DON’T work in customer service. I call back again and am told that they’re doing inventory and cannot take returns. They also cannot give me an ETA of when I can try to get the return label or return this dress that I will never wear.

Just a terrible experience. Error after error on their website trying to buy ONE item. No reason for the errors. Assumed it was the billing being different than shipping addresses. Having a present delivered to a different address shouldn’t be a problem, it’s not for other companies. Called in to place the order and again same errors, multiple times. After so many tries, different cards, the item being sold and choosing a different item, it got cancelled. Again no reason because the item is in stock on the website. I give up trying to give them business. It’s unfortunate they sell such unique items. Customer service was nice and quick but you get no answers. Offered free shipping and 20% off for the troubles but I still can’t place the order so they’re useless.

They listed an item as available and as soon as I go to purchase it, I get an order confirmation stating it will send me a notification when it will be shipped. I go to check my order the next day and they put a "Presale/Preorder" label in my order confirmation overnight, the item will now be shipped 4 months later. This is very infuriating as I wanted to buy something as a gift and didn't expect to receive it months later.

Do not order from this site. Such a scam. I ordered and needed to cancel less than 10 minutes later and was told I could not. That I had to wait to get the items, then return them. No mention of a return fee in their email. Got the items and tried to use the UPS slip received in the order to do the return per their return instructions. UPS said the slip was invalid. Went back home and initiated a return online. This is the first that a return fee is mentioned when I was trying to get a mailing slip. Went to their website disclosure about returns - no mention of a return fee. Contacted Her Universe by email and told them what happened with the slip at UPS. They emailed me a return slip. No mention of a return fee in their email. Returned the items. Refund comes in less $6.00. Emailed them twice to ask about it - no response. Emailed them a third time today before disputing the refund and seeing what other reporting/recourse there is.

Spend your money at Hot Topic or BoxLunch instead. They're all the same company but not only do you not earn rewards per dollar(BoxLunch and Hot Topic Rewards are worth it), they play games when it comes to their HU Cash system. I will no longer do business with them as they gaslighted me, gave me wrong information repeatedly, had me waiting and then acted as if the information told to me, I made up and acted like what I earned was me stealing. Thankfully I got some cute items I had been wanting and will do without the others.

Delivery company they use is terrible. They claim they delivered two orders, one was a replacement for the first order, and they couldn’t provide a picture of where it was delivered to. Now I have been waiting three weeks for this order & their solution is to “wait five days” then refund me within 2-3 weeks. Lousy service

They debited my account 4x but couldn't fulfill my order because "payment didn't go through" dealing with customer service overseas who don't speak English was a nightmare... They said I'll get my money back in 7-10 days but I'm reporting fraud to my bank.