HerbsproReviews of herbspro.com

I grew up in the Catholic church, so from the many holiday services I attended during that time, I know what authentic Frankincense aroma is. I have also purchased and burnt authentic Frankincense granules over charcoal many times over the years, so I know what authentic Frankincense aroma is. What the aroma of this horrible-smelling essential oil is when used in my misting diffuser, I have no idea. However, from my previous personal experience, I am certain that it is absolutely NOT authentic Frankincense. And after only one use, the bottle has never been opened and used since. I purchased this item from HerbsPro only because it was much less expensive than it was directly from the manufacturer, Aura Cacia. And while the bottle arrived sealed, and appeared to be the identical product, I am skeptical as to its authenticity. I even thought of attempting to return it for a refund or store credit. But, as the saying goes, "You get what you pay for." Buyer beware. Edit: After leaving this same review on May 31st, I haven't heard a word from HerbsPro, other than two reminders to leave a review, which, as I stated in my review title, I had already done. So, I can only assume that either they don't care about my negative experience with their product, and/or that my assessment of the product is accurate, and again, they just don't care.

I like that, eventually, after three months, I received my order from Herbspro. I like that, in 2-3 months after my order, Herbspro gave me back all money which I paid for my order. I don’t like that Herbspro was needed 2-3 months to realize that something was wrong with the shipment. It would be better to call/write me in one month and then start looking for the lost shipment.

It’s not very steady, one week is claim, and another week is not, why?

The product was expected. Communication regarding shipping and delivery was poor.

Always, in the past, herbspro has been accurate with fine products. This time was the exception: One of my three orders was for 2 TUBES of NOW Hyaluronic Skin Creme. my order was fulfilled with 2 metal spray tins of NOW HYALURONIC PM CREME. I opened one up to see if I could substitute? NO, no spray comes out of the one I opened and pressing on the sprayer makes my hands hurt a lot. I would never choose this product. If someone could tell me how to return these tins and send me the tubes I ordered, I'd be grateful.

After posting my review, I received a call and was assured that my concerns would be looked after and that I would see an email for a refund or replacement of the item (if available) with tracking number within a few days. Though I gave full credit to Herbs Pro in my first review, the item received was useless and after speaking to the Herbs Pro service rep it was discovered that my emailed concerns were going to the wrong inbox at the company. So I was assured that I would receive either a refund or a replacement item if available. The service rep was very concerned about my review and asked me remove or edit it which I have done here. No new email as yet and so I'm hoping this new review will again elicit a response and action. It has been 6 days since my conversation with the Herbs Pro representative.

Shipping times way too slow, I waited about 10 days before my order was finally shipped.

The company is way to far away, need to be closer to Los Angeles.