HerbsproReviews of herbspro.com

when will i get my back order?

ordered 4 8.5 oz.tubes 2 chic conditioner by phone. received 4 giant plastic bottles. was told I should have known it was the wrong size when they told me the price. I not only had to pay shipping, but spent $15 mailing the bottles back. won't use your company again.

No answer back to 2 emails I sent requesting shipping status. No tracking info. Product showed up on the 16th day after my card was charged. I purchased 2 bottles from someone else after this bad experience. I won't do business with Herbspro again.

I ordered and paid for my products on 6.29.19, and still have not received any type of confirmation that my order was received, much less shipping information or expected shipment delivery date.

Delayed order with no communication, horrible packaging, & my shipment arrived with damaged bottle). Good luck trying to reach someone in customer service - their chat is a vacant bit bucket and their phone queue sends you to hold music with no voice updates or indication if they are even staffed even though Im calling during business hours. I finally got someone on chat (after being asked to leave a message with my email address i waited and didn't disconnect) and they never introduced themselves, showed any concern for my issue or seemed to care in anyway. after making me wait and barely responding to chat, they asked me to call in. These people are a joke - I will never do business with them again. ----------------- Update 7/17/19 - BUYER BEWARE After 2 more terrible chat interactions and a dismissive rude phone call from someone in "customer service" this issue is finally closed. I am only updating this review because in spite of the fact I was treated terribly, I received a request from Herbspro today to remove my negative review in exchange for free product (the item that was damaged and refunded). I am quoting that message in part, "we noticed that you have put in a negative review on Google. As you know, negative feedback affects seller ratings and performance metrics, which is not at all mutually beneficial. Instead of using negative feedback as a tool of dispute, we request you to remove the negative feedback from our store and we would ship you a new bottle of [PRODUCT] at no cost." My response, in full: "Asking me to remove a negative review in exchange for free product is laughable. I didn't use the review as a way to dispute an issue - I did it as a warning to others considering doing business with you. Your customer service people were rude, dismissive, and impossible to get a hold of. Pull my chat transcripts, or my phone calls for proof of the terrible service I received all 3 times I was in contact with your company. I'm happy to share them if you dont have them - I absolutely kept copies. I had to threaten to flag the charge as a fraud with my bank before I could get someone to communicate with me, and even he was rude. The lack of care, empathy or concern for my issue is amplified by the fact I am a Director of Customer Support and would fire employees if they treated my customers the way I have been treated by your company. There has not been ONE communication - yours included - where anyone took responsibility or showed remorse for the terrible experience. Maybe instead of shelling out for free products, you should invest in training your employees how to actually provide quality customer care?

So far this has been an annoying experience. Ordered my item and have yet to receive it or get a tracking number to see where it's at. Click on confirmation emails and they go no where like a scam 😡!

Took them 4 days to acknowledge the order, another 23 to Receive the order, and NO ONE decided to check the liquid bottle to see if it was closed. Considering the amount of time and effort it would take me to return this item, I'm going to use what's left of item and Never trust this company again. And I will say that this was written after a very rough, long trip to find this condition when I came home. Yes, I was already in a bad mood; this was icing on my cake. Still don't know if they will consider refunding the S&H which is the Least they could do!!

Solicitation for ratings is annoying.