customer
Never sent updates on backorders of…
Never sent updates on backorders of products ordered. Have not received an update since the first email stating that it was back ordered from their supplier and that was the beginning of September.
Response from HerbsproSep 25, 2019
Hi, Thank you for providing us with your valuable feedback. Have you not received our shipping notification email? The moment a product is shipped, our Order Management System shoots a shipping notification email automatically. Please find the order details below - We don't sell off-the-shelf products, we send you fresh - straight from the manufacturer. Sometimes delay in sourcing the product from the manufacturer / distributor, causes delay in further delivering the product to you. We have reviewed your order status and here are the following details: Tracking URL - https://www.fedex.com/apps/fedextrack/?tracknumbers=61299998644527675363 Estimated Delivery - Wednesday 9/25/2019 by end of day Final Mile delivery will be done by USPS, please check the mailbox where USPS generally delivers shipments. (Please wait and confirm the receipt of your order when you have received it.) We will approve full shipping credit, once you receive it, in response to the delayed delivery. Regards, Customer Support



