HerbsproReviews of herbspro.com

If I could give a ---0 I would. Please don't do business with this company. Placed order (ORDER # 2157556) and NEVER heard back EVER! I called twice to only have to leave a message. I sent 2 e-mails, never a reply. Finally I sent a 3rd e-mail to CANCELL my order since I had to place it with another company, (iherb.com and Swansonsvitamins.com) which by the way delivered in 4 days. THEN a month later my CANCELLED order arrived in a box labeled "Buddha Tea". What the.... Now they say I have to pay the $85 - $90 to ship it back when it was their mistake. Hell NO I told them this was their mistake. So an employee, Ashwin, said they would call me back. Back again to crickets and no call back, e-mail, response, nada. Before I even received this CANCELLED order I placed a credit card dispute. Today my credit card company will get an up-date and photos, screen shots and documents - again. Then I will file with the BBB and the FTC for failure to still communicate with me and refusal to send me a return shipping label. Finally a reply back from you on 12/16/19. My reply back to you on 12/18/19. Trom, If you truly valued my feedback then why is it that your company refused all my calls I left (two calls) and never even tried to call me back when I left my number???? If you truly care about customer service then why were all my e-mails asking for the status of my order ignored??? It was very clear you do not care about customer service so I had my order cancelled. Even cancelling my order you still never acknowledged my e-mail making that the 3rd e-mail I sent to herbspro. Let me clarify this again for you since my phone calls, e-mails, tweets, and live chat with a blank screen on your web site stating to leave a message didn’t seem to get to your desk. You sent me a CANCELLED ORDER!!!!!!! That is the problem. Let me help you with what I sent my bank. If I do not get a return slip back from you the BBB and FTC will be notified next. I have documented phone callS, and e-mailS to your company and spoke with an Ashwin about this problem as soon as the cancelled order arrived. I wish you would understand this was a CANCELLED order you sent me. My order took over a month and since your company NEVER replied to me, not ONCE I had to place an order from another company. I will not be playing games on this matter. Also your "live chat" on your web site is also none responsive – no operators available. And your Twitter is also none responsive. Not a single reply until NOW on a “review board”. Screen shots were taken of your web site and how you don't take back cancelled orders. It's either a replacement or store credit. I'm not that stupid to ever even think of placing an order again when this has been an utter nightmare. Do me a favor and google Mycotoxicosis. My son has this and part of the order I placed with you was for his medical protocol. Funny how another company that I had to use since your company refused all avenues of communication sent me the same order in 4 days. Then yours shows up weeks later. I am requesting a return label to send back your product that I clearly cancelled. That is all. If you still don't understand the problem here then I cannot help explain it to you any clearer. It seems out of the 15 pages of bad reviews this is common practice in your company. And yes I printed all those out as well to document my case. In my e-mail to your reply on 12/16/19 I am attaching a PHOTO copy of the box that you sent me labeled “Buddha Tea” and a copy of an e-mail requesting “where is my order” and another copy of my e-mail stating to “cancel my order”. Too bad the review page doesn’t allow me to up load these photos as well. Shonda Statini CC: Bank of America Continued Case Up-Date. Photos and Screen Shots Attached And the Game and lies continues: December 19, 2019 My reply with picture of label on the buddha tea box. Funny you should say that. Not only did the Buddha Tea Box come from YOU it also had a different company name on it, BUT your phone number is the same. If I need ot send another photo of the side of the box and the label together I will be glad to do so. This is not a game. Own up to your negligence and admit you need to do better customer service. Shonda On Thursday, December 19, 2019, 6:26:36 AM MST, Herbspro.com Support support@herbspro wrote: Hi, Thank you for your email. Again, we did not send you the "Buddha Tea", someone else must have ordered it. From the picture sent to us, we can see it says "Buddha Teas - buddhateas.com". Our shipping box has "Herbspro" printed on it, not the branding of any manufacturer. Hence it's clearly not our shipping box. Please check your mailbox, or ask your family members if they may have accepted our delivery through Fedex. Let us know. Regards, Trom Customer Support Universal Herbs, Inc herbspro 1-866-915-5300 (Toll Free) 510-324-5300 (Fax) PG64kB Buddah Tea Box AND LABEL Excellent.jpg JPG53kB Buddah Tea Box AND Label Excellent 2.jpg JPG63kB Buddah Tea AND Universal Herbs Writting 1.jpg JPG57kB Buddah Tea AND Label.jpg AND it Continues 12/20/19 The order you sent me was a CANCELLED order. Egadz. I believed I have typed to you at least 38 times the word CANCELLED ORDER. I'm clearly done here explaining with evidence/photos/screenshots my case. I will let my bank handle it from here. As requested, MORE evidence of photos of Buddha Tea with YOUR phone number on it are being sent to you. You have waisted too much of my time on this. My bank will take it from here. Truly Annoyed, Shonda >Hide original messageEdit On Friday, December 20, 2019, 7:32:14 AM MST, Herbspro.com Support support-at-herbspro.emailcenterpro wrote: Hi, Thank you for providing an image with our label and company name on it. It's very strange, because our pre-shipment scan says that we send you what you ordered. Can you send us the UPC code of the product received, so that we can check for UPC mismatch. In response to the discrepancy, we will approve full refund. Awaiting response. Regards, trom Universal Herbs, Inc www.herbspro 1-866-915-5300 (Toll Free) 510-324-5300 (Fax)

Waited 2 weeks for my order, still do not have it! But I'm being requested to give a review anyways. So far, I can't say anything good at all.

It took two weeks to get my order. Not acceptable at all. Would not order again!

We never received our product We are not impressed There has been no communication from your part. We have emailed several times but it says your sight is down. We have called and customer service is unavailable.

11/14/2019 I ordered a bulk package of 2000 packets of Stevita Spoonable sweetener. I received the shipment on 11/21/19. They shipped me a box that was 1/2 the weight of what was advertised on their website. This product usually comes in a package that weighs over 6 lbs. and contains two bags of 1000 packets each. The package I received only had one bag in it and weighed 1300 grams. (Each packet weighs 1.3 grams). I contacted Herbspro by email, and they insisted that they shipped 2000. I asked them to check the shipping weight that as to be reported to USPS when it is shipped, but they continued to insist that it was 2000 packets even though the weight was 3.25 lbs too light. They asked me to open the bag and count the packets which I did. I emailed the number to them (1002) and they told me to count them again! I still had the packets sorted out in bags of 100 each, and each bag weighed the same except for the one that was 102 packets. After 13 days of emails, back and forth. they said they would ship another 1000 packets. I asked for a tracking number, but they never responded. I waited about 8 days for the package, then emailed support again to see if I could get a tracking number. No response. Finally, (two days later) I called my credit card company and they agreed to refund me half of the price of my order. As soon as that went through, Herbspro sent me an email stating that the 1000 packets had been “backordered” and asked if I wanted a refund! Be warned and read all the negative reviews. This company only has 49% of reviews in the 5 star range. The rest are 4 stars or less and mostly 1 star. That means that you have less than a 50/50 chance of being totally satisfied with your purchase, and probably a 50/50 chance of spending considerable time trying to get your order, or your money back! The customer service is terrible! If you buy anything packaged in bulk, count it or weigh it!. Don’t assume it’s the full amount. You have 60 days to dispute the charge with most credit card companies, and it’s not that difficult to do by phone. I wish you luck if you deal with Herbspro!

Horrible customer service

Never received my order not happy at all.Would like my money back Becky poulin

Never recieved order or email confirmation but paid .