Nicole
Sent me capsules when I ordered gummies and never asked if substitution ok
I ordered gummy vitamins for my son who can't swallow pills; the order took weeks to be shipped and then once it arrived, it looked outside package identical to the gummy bottle. I opened it and unsealed it to find it was not what I ordered! It was capsules not gummies. I asked customer service why i was sent the wrong item; I was told sorry you no longer carry gummies so the company automatically substituted for capsules. I cannot use the capsules and now that it's open the customer service has been horrible telling me it's my fault I opened it (bottle looked identical) and I cannot get my money back. It's the companies fault for sending me something I did not order; and for not asking me prior to shipping when the company should have asked me my preference. Now I'm out my money and no return. I will NEVER do business with you again and have already told my doctor to never recommend this brand again.
Response from HerbsproDec 28, 2023
Dear customer We sorry that you received Tabs instead of chews We were not aware before shipping that manufacturer has actually change it to tabs. We sent you return label too to send the product back so that we could have issued you refund however after this you mention the item was opened and unfortunately we could not accept this returned. In this event we had already initiated refund and refund has also been issued by our refunds team. We sorry for the inconvenience caused Customer Service