Rebecca
Update - a good company, took great care shipping, been challenging to return but is getting sorted out, seller certainly responsive!
I wanted a different product, and have been asking to return what I was sent and I have been *unable* to receive the information for a return. I've asked multiple times and have been ghosted by the company at this point. I was very optimistic and loved the care they took in sending the order but would sadly not advise anyone to order from HerbsPro given the seemingly false advertising when it comes to 'no questions asked' returns. A bummer, seems like a good company but buyer beware, we are now stuck with our order and out the money it seems. Updated- I’ve sent the return in but it seems from this message that the seller has not received it. I appreciated the response and ability to return. Seems like a fine company, would’ve been great, packaged really nicely, just not the product we’d wanted. Not the company’s fault and again I have indeed returned the shipment via usps and the return label, so not my fault either for the delay. Really hoping this puts an end to this. Am certain that others would have a wonderful experience, they took great care shipping. I have simply had a more frustrating and less than delightful experience. I’m sure it is just my own situation. They have certainly responded to the return. Hoping usps gets it to them shortly. Thanks.
Response from HerbsproNov 26, 2024
Dear customer We provided you with a return label as a courtesy a few days ago, even though the product you wanted to return was not incorrect but no longer needed. Typically, we only provide return labels for items that were shipped in error. We are currently awaiting the return of the item to proceed with your refund. We apologize for any inconvenience this may have caused and appreciate your understanding Thank you Customer Service