Rafał D.
No delivery, just a weird refund after 9 days
I ordered stuff. Instead of sending me stuff I ordered, 9 days later they cancelled and refunded without a proper explanation. During those 9 days I relied on them delivering it and trusted it would be there. Now I don't have the stuff and have to start searching for it elsewhere. It was a very disappointing experience. It's not how a trustworthy company would treat their customers. EDIT: Regarding your response - the e-mail you sent did not include any clear action I could take to resolve the issue. It was full of general, non-actionable statements that meant nothing to me when I read it. As you can see from my review - you have failed to inform me what the issue was and how to resolve it.
Response from HerbsproDec 12, 2024
Dear customer We regret to inform you that your order was automatically placed on hold because the billing address provided did not match the credit card's registered address and the payment could not be verified or collected. Since we did not receive a response to our email addressing this issue, we had to cancel the order after waiting several days. We sincerely apologize for any inconvenience this may have caused. If you wish to place a new order, please ensure that the billing information matches your credit card details to avoid delays. If you have any questions or need assistance, please do not hesitate to contact us Thank you Customer Service