HerbsproReviews of herbspro.com

Response from HerbsproJul 1, 2024

Dear customer Could you please elaborate which number is incorrect? Your order was placed on Jun 23 and we clearly show on the website the estimated time of shipping of all our products, typically is 3-4 business days. As for this moment, your order is in route. We dispatched it on June 27. https://www.shipglobal.us/tracking?waybill=FFUSA1270327 We only work Monday through Friday, and you email us during the weekend on Jun 29, so we apologize for not being able to respond to your emails earlier. The delivery time for international orders is 10–14 business days approximately. Also, we have replied to all your emails. Maybe you want to check some other order with another seller. Please check as you have put negative feedback with for order # HP422257 Thank you Customer Service

Response from HerbsproJul 1, 2024

Dear customer The order was delivered on Jun 18, unfortunately we have not received any email or call from you regarding a issue with your order till this day. We act immediately to remedy the issue by providing you with a return label for the product as soon as we get an email or call regarding it. When we called to ask questions about this occurrence, you mentioned that you weren't sure whether to email us or not. We are unable to provide a refund since, as you stated during the call, you disposed out the items in question. We are sorry for any inconvenience this may have caused. Thank you Customer Service

Response from HerbsproJun 28, 2024

Dear customer We sincerely apologize if you are unable to use our website to make purchases. Please try using a different device or browser to check if the issue still occurs, or give us a call if you need assistance placing your order. We can be reached at 510-324-2900. We sorry for the inconvenience Thank you Customer Service

Response from HerbsproJun 24, 2024

Dear customer You emailed us on June 19 to let us know that the products you received did not meet your expectations. We responded to your email the same day, asking for images as it is standard procedure for incorrect orders so we could fix the problem and provide you a return label. Regretfully, since then, we have not heard from you by email or phone call To help us handle this issue as quickly as possible, kindly respond to our email or get in touch with us. We apologize for the inconvenience caused Thank you Customer Service

Response from HerbsproJun 21, 2024

Dear customer We sorry for the inconvenience You can unsubscribe at any time by clicking on the unsubscribe link in each email Thank you Customer Service

Response from HerbsproJun 17, 2024

Dear customer We deeply regret any inconvenience we may have caused you. The order placed on May 21 was returned for an incorrect address, and on June 4, you received a full refund. Within a few more days, your second and third orders from June 7 should arrive. They are now in transit. https://webtrack.dhlglobalmail.com/orders/33812406071950496/details/9261290277968204224134 Thank you Customer Service

Response from HerbsproJun 13, 2024

Dear customer In your email dated June 2, you state that you ordered three different colors of Henna Surya Brasil by mistake, even though you only required black. We were unaware of any problems with your order since you did not email or notify us about this error prior to shipping. We Informed you that we only issue return labels for products we ship erroneously, as stated in our return and refund policies (which you agreed when completed the checkout process). https://www.herbspro.com/pages/returns-and-refunds-policy If you unintentionally placed a wrong order or decide to change your mind, you can return the items at your own cost. Thank you Customer Service

Response from HerbsproJun 10, 2024

Dear Customer We are sorry for the inconvenience. A refund for the products was granted on June 8; however, please be aware that it may take two to three days for the refund to be processed and appear on your credit card. Thank you Customer Service