Herbspro Reviews | Read Customer Reviews of herbspro.com

HerbsproReviews of herbspro.com

3.53,059 reviews
Wellness & Spa
31909 Hayman St., Hayward, California

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Herbspro

About Herbspro

Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more.One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need.Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards.The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns.Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases.With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs.Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Natural

Herbspro (herbspro.com) has 3,059 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: herbspro.com
Website: herbspro.com
Category: Wellness & Spa
Location: Hayward, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 14% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Herbspro reviews

Showing 825 reviews with 1 star · Clear filters

Betty
Nov 19, 2024
Terrible shipping time!!!!
Terrible shipping time!!!!
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Pedro L.
Nov 18, 2024
Delayed Order and No Response
I placed an order on 10/20/2024, and it was shipped on 10/26/2024. However, I have not received my order to date. I have sent several emails but have not received any response or an estimated delivery date. This lack of communication is very frustrating. I expected better customer service and timely updates regarding my order status. I am disappointed with the overall experience and hope to receive my order or at least an update soon.
Response from HerbsproNov 26, 2024
Dear customer What we can see from the order it still shows in transit and is stuck with customs since 1st Nov. We have been monitoring the tracking information for the past few days, but unfortunately, it appears that the shipment is stuck and has not shown any updates. As a result, we are proceeding with the refund for your order. If the items happen to arrive in the future, you are welcome to keep them as a courtesy. We sincerely apologize for the inconvenience this situation may have caused Thanks you Customer Service
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DH
Nov 16, 2024
Twice you have sent me the incorrect…
Twice you have sent me the incorrect order. I am still waiting for the return info on the second order.
Response from HerbsproNov 18, 2024
Dear customer We provided a return label for the item, and we’ve successfully processed the refund for the returned item. Please check with your bank to confirm that the refund has been reflected in your account. We sincerely apologize for any inconvenience this situation may have caused. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you Customer Service
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Allison
Nov 14, 2024
Wrong item sent, but my loss
I did not receive the item I ordered. When I inquired about the problem Herbspro admitted that what I received was different than what they advertise on their site. They said I could return it for a refund but I would have to pay postage. Unacceptable for an error on their end where they substituted a different product than I ordered, knowingly. Terrible customer service and business.
Response from HerbsproNov 15, 2024
Dear customer We sorry for the inconvenience caused We have provided you a return label for the item, please verify on your spam folder in case our email have landed there. We will proceed with the refund once we receive the item returned Thank you Customer Service
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Karen
Nov 14, 2024
You only delivered one 12 pack
You only delivered one 12 pack. You charged me for two. No one is available on your customer service line. Horrible experience
Response from HerbsproNov 15, 2024
Dear customer Upon reviewing your order confirmation, it appears that only one case of the item was purchased. The total price reflects the cost of this single case along with the associated shipping fees. If you have any further questions or need additional assistance, please don’t hesitate to contact us. Thank you Customer Service
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Joe
Nov 14, 2024
Incorrect items shipped - now ghosted by Herbspro support
I ordered 2 x "Deva Vegan Vitamins, Vegan, Multivitamin Iron Free, 90 Tab" (note Iron FREE in the name - quite important). Herbspro sent out a similar item - but WITH Iron. I was after, and ordered Iron Free. I emailed Herbspro about this on the 21st October with photos, and they responded asking for a photo of the barcode, which I sent them on the 23rd of October. Now it's the 14th of November and even after 3 followup emails - I have had no more responses. Yes checked spam, not there and first email response got through so it's not an email issue. It's been 3 weeks now of no response from Herbspro. They seem to have zero interest in setting things right when incorrect items has been sent out. This is extremely poor.
Response from HerbsproNov 15, 2024
We sincerely apologize for the inconvenience you’ve experienced. Unfortunately, it appears your email was mistakenly filtered into our spam folder. We regret any frustration it may have caused. As your order is international, we will proceed with a full refund, as we do not currently offer international return labels. Please note that the refund should reflect in your account within 1–2 business days. Thank you for your understanding. Customer Service
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ALL Gaming E.
Nov 13, 2024
Delayed Order and useless customer service
I placed an order on 23rd of October and till now I did not receive my order yet. I called customer service but they are useless. They claimed that my order will be delivered in 2 days, and that was 7 days ago. DO NOT BUY FROM THIS WEBSITE! Waste of money and time!
Response from HerbsproNov 13, 2024
Dear customer In our previous email, you requested information about the shipping and we noted that tracking information would be provided within 1-2 days, not that delivery would occur within this timeframe. As outlined in our shipping policies, international orders typically require 10-14 business days for delivery. Your order is currently in transit and undergoing customs review. You can track its progress here: https://a1.asendiausa.com/tracking/?trackingnumber=AS001397902US Please feel free to reach out if you have any issues once your package is delivered. Thank you, Customer Service
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RB
Nov 13, 2024
Wrong product received, and will not get full refund
I ordered Every Man Jack GROOMING Beard Balm. I received Every Man Jack STYLE Beard Balm. I advised customer support that the wrong product was shipped. The containers are very similar, even the stocker pulled the wrong type. I opened the container and instantly knew it was not correct. I emailed support and received a reply from Alejandra O... I was advised that they will not allow the opened incorrect product to be shipped back. I previously used the product they shipped, and I do not want it, and I did not order it. I could have ordered the STYLE beard balm from other places at a lower price, but I chose to pay more for the GROOMING beard balm from HerbsPro. Ultimately, I will not get reimbursed for the shipping charges nor the opened container I do not want. Not the level of customer service I expected. They did provide a return label for the unopened container. We will see how the return goes.
Response from HerbsproNov 13, 2024
Thank you for reaching out. As stated in our refund and return policies, we unfortunately cannot accept opened products for return. You can review our full policy here:https://www.herbspro.com/pages/returns-and-refunds-policy As we discussed in our email exchange, the product you received is indeed correct. This is simply the new version released by the manufacturer, which you can verify on their website: https://www.everymanjack.com/products/beard-balm?variant=41679644459170&selling_plan=3732832418 We have provided a return label for the item, and once we receive the unopened product, we’ll process your refund accordingly. We apologize for any inconvenience and appreciate your understanding. Thank you, Customer Service
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