HerbsproReviews of herbspro.com

Product seems to be acceptable but the extended delivery times and total lack of communication are not.

Very slow shipping! Never got email confirmation or shipping notification so had to contact customer service multiple times. Won’t use in the future.

Once the transaction went through, I never received any information about my order. No shipping info, ETA, nothing. Despite sending multiple emails to support, it's been weeks and there is no response. I finally got my package, but it is concerning to me that I could never contact anyone from the company. I still have unanswered questions.

Had ordered 2 bottles of Alba Botanica Herbal Healing lotion (one for me and one for my granddaughter who left for college without her lotion). I was very disappointed at the amount of time it took for the lotion to arrive. Needless to say, she was bummed as well. This is her go to lotion as she has extremely dry, itchy skin especially during the fall/winter months. I ordered this lotion in plenty of time for her to take it with her. I am an avid online shopper with many companies. I have never had to wait this amount of time for anything! I will never shop with your company again. Bad reviews.

low price customer service very good

Products were good and what I wanted and ordered but I needed products...and took so long to get them I had to order additional products from GNC and got them in around a week before the Herbspro shipment so probably won't do that again Herbspro you wish to refund my shipping for my delay....that is a total of $1.31 wow!! Impressive!! My time to reorder from a different company and then make sure I got yours was more than $1.31. Sorry

I bought 10 bottles of Balneol lotion from Herbspro because they had the best price. The items arrived quickly but one of the bottles opened, resulting in a big mess. I wrote to Herbspro customer service immediately (7/18/19) to request a replacement bottle and I am still waiting for a reply. Update: I posted my previous review over a month ago. During that time I received no communication from Herbspro. Today I received the following response from them: ""Hi, We apologize for any inconvenience caused while shopping with us. As you know, negative feedback affects seller ratings and performance metrics, which is not at all mutually beneficial. Instead of using negative feedback as a tool of dispute, we request you to remove the negative feedback from our store and reply to this message so that we can process refund for 1 damaged bottle immediately - no questions asked. "Failure is the key to success, each failure teaches something" We will wait for your reply on the feedback removal. Regards, Customer Support"" Quite frankly, I am highly insulted by this. I did not write the review to settle a dispute, I wrote it to alert people to the lack of responsiveness of Herbspro Customer Service. I truly thought they were going to completely ignore my email to them about the leaking bottle. A response within a few days of my email would have prevented this whole thing. I will not remove the review. However, I will share any attempt Herbspro makes to resolve the issue.

Hi, i ordered on line, the NOW Vitamin B3 product x 4 some weeks ago. The funds have been debited to my Credit Card but i have not had any confirmation that the products are on there way to me her in Sydney Australia. the product was US$4.14 each but i ended up paying AU$65.00 due to postage and rate conversion. Do you have an Australian connection/base that I can order through for the future? Thank you. Violet Peloe