Fabrice N.
HelpMatch cost me $1,000 for 11 “qualified therapy leads.” Result: zero clients.
I already posted a review on Reddit (see r/therapists), and I'm posting this here for other therapists who may be considering HelpMatch. I bought their introductory package: $1,000 for 11 leads. The pitch was that they would send qualified therapy referrals within my geographic area. During the sales conversation it was also suggested that if the leads didn’t convert, they would keep providing leads until I at least broke even. Over the course of two months, I received the 11 leads. Outcome: not a single client. Here’s what those “qualified leads” actually looked like: • Several prospects contacted me asking if I took insurance, even though my profile clearly states that I do not take insurance. When I complained, HelpMatch told me they do not filter leads based on insurance. • Many leads never replied to emails. • Some phone numbers were wrong numbers when I called. • Several names and email addresses looked exactly like spam addresses. • Some “matches” were not even in my requested geographic area (I received leads from places like Los Angeles and Sacramento). • The few people who were real prospects either wanted insurance or said my fee was too high, meaning they were never viable referrals in the first place. For context: I responded to leads within minutes or a couple hours depending on whether I was with a client. Early on I followed up multiple times. Later I stopped investing as much effort once it became obvious the leads were junk. When I raised these issues with HelpMatch, they refused to acknowledge that any leads were invalid. Their response was that they had “checked the contact information and it was correct.” Their solution? They offered three additional matches as a “good-faith gesture” — but only if I bought another lead pack. In other words: spend another thousand dollars and maybe we’ll send you three more questionable leads. My conclusion: the leads were not meaningfully qualified, and the system appears to prioritize volume over quality. I essentially paid $1,000 for a list of random inquiries, many of which were non-responsive, misaligned, or possibly fake. If you’re a therapist considering HelpMatch, I strongly recommend thinking twice before spending money on this kind of service. Lead-generation platforms in therapy already operate on thin margins of trust. My experience with HelpMatch did not inspire any.