HelpfulitemReviews of helpfulitem.com

Ordered item 4/4/10 and my credit card was immediately billed for item. On 4/9/10 I called and spoke with owner of company to check on order. He told me it would ship via USPS Priority mail on 4/11. It should have taken no more than two business days to arrive. On 4/14, I called again about status to find item was not shipped yet. This time I was told they messed up and it would go out that day. Waited three buiness day without arrival. Called again on 4/18 and Customer Service Rep said she would get back to me with an update on status. She called back later but did not leave any info. on my voice mail. When I returned call, no one answered their phone. Called again 4/19 twice (they appanently screen their calls) and found that the item still had not shipped. Frustrated by now, I immediately cancelled order and now find that it will take them 7-10 days to credit my account. Did I mention that they billed my credit card immediately upon order placement? This company is incompetent...

I placed an order in Dec. 2009 for some Jenn Air products. I ordered 3 items and of coarse they were delayed a couple weeks, which was ok, but when i got my order it was incomplete. I have called them for 4 months trying to either get my part or a refund. NO RETURN CALLS EVER. I guess I'll be making a trip down to their warehouse soon. I wish I had read this site first!

I bought a heating element for my maytag dryer from helpfulitems and it took at least 3 weeks before I received it. I ended up sending it back in the original box and sent it back. I then figured I'd call the company and let them know it was on its way back for a credit return. They finally called me back a few days later and said they don't accept returns. I said well it's already on its way back. She said ok but there is a somekind of fee. I said ok and I am still waiting for my credit. I check my online banking and still nothing! I call and all I get is the answering machine. I have called at least 3 times and don't want to be a pest, but come on! Will I ever get my money back! How rude of them! I am hoping for a call/credit my account.

Credit card was charged immediately eventhough they don't have the items ready for shipment until 3 weeks later. No replies from customer service about why the credit card was charged and no shipment. When we found out the part is not what we need and wanted to return them, very slow in contacting us eventhough we repeatedly told them that everything is in the original, unopen packaging.

Be aware they have a 20% restocking fee. Such fees are usually reserved for special order items or orders with free shipping. I had to return it and even though I paid shipping both ways they refused to waive the restocking fee even though it was only $4.00 and when I called before placing the order there was no mention of such a fee. They were also unprofessional and rude. I told them I would be posting reviews of my experience and their response was "Be sure to include you can't read" i.e. their return policy. How horribly unprofessional. I hate to wonder what they would do if there was a more serious problem with an item or order. I will never order from them again.

I had brought a GE oven control board from this site. First of all, it is expense compared to other online site. I thought that this would give me a genuine parts and good service. Plus on their "customer service" page, it is clearly said that you can return the product for refund (except they charge you 20% restocking fee). However, when you check out, it said that it is not refundable (you can miss it very easily, if you don't pay close attention). Secondly, when I got it, not only the installation manual was wrong, but the board was defective (I had to call GE repair service man to check it and determined that Helpfulitem.com sent me a bad board). So, I called them for refund based on the return policy from what they published on their customer service webpage. The owner returned my call. Not only did he refuse the refund (only replacement within 90 days), but also said "if you can read English, you would have seen the non-refundable message at checkout page" and then go on to talk about his college education and make it sound like I don't have enough reading ability to read his sneaky message at checkout... This is not the way you treat a customer, especially when you charge a premium on this part (which I found out that you can buy it for $140 elsewhere vs his price of $289). Overall, this is a horrible experience (wrong user's manual, dead on arrival product, and terrible customer service). What I end up having GE to replace the part, but cost me not only the high labor and part cost from GE (over $600), but also end up spending over $300 on this part from Helpfulitem.com, which I have no use at all. This is the worst ever online purchase experience I ever had... Helpfulitem.com is not helpful at all, I recommend to everyone not to buy from this bad business, make sure you check out the web for any complaints against any other websites that you might be thinking of buying from.