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Helpfulitem (helpfulitem.com) has 23 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 22 reviews with 1 star · Clear filters
Eric
I April 2010 I ordered a simple oven fan switch online after speaking with a COMPANY REPRESENTATIVE on the toll free number. I was assured that I would have the part by May 5. My credit card was charged and never received the part and the toll free number is busy all the time.
Debbie
I ordered parts April 21 and have not received my order. Credit card was charged, no response to e mails and phone # just rings busy. Believe the company is a scam.
Fabien
I ordered 2 parts one month ago and my credit card was charged immediately. I have not received any item so far and every time I try to call their number, all I get is a busy phone signal. I have also sent 2 emails but did not get any response either. At this point, either the company is a scam or the service is very poor.
G
I ordered a part in February and still have not received it as of May 5th. I have contacted the company on numerous occasions and have been told the following: It will ship tomorrow; We'll check into it and call you right back; We'll check into it and send an e-mail with a tracking number (for shipping). I received no call, no e-mail and NO PART. Now when I call, I get a busy signal... do yourself a favor, stay away from this company...
Levi W.
Item never received, the telephone is always busy, Credit Card was charge the same day, sent 5 emails never got any respond, DO NOT BUY FROM THEM THEY ONLY TAKE YOUR MONEY AND NOT SENDING YOUR ORDER.
Sebastian
I placed an order for Maytag washer valve on 4/10/10. Followed up one week later - no reply. Sent email again 4/21 and then got reply with a tracking number. As of 5/2 the tracking number shows that the product has not yet been delivered to the shipper. I am not sure I will ever get it. I called the hotline - it is always busy.
Donn
Ordered a burner for my stove on 4/9/10 it is now 4/29/10 and still no part. I sent them an email on 4/9/10 asking a question and it took them 12 days to respond! The 866-299-8963 phone # is constantly busy, can't get through. I wish I had not ordered with them. Terrible customer "no service". They charged my credit card and failed to deliver the product. In my book that is fraud. As soon as I post this I am going to call my credit card company to file a dispute. This is unacceptable business practice.
David
I placed my order on 4/17/10 and was immediately charged. I also received a confirmation for my order. After several days where I had not received shipping information I began calling and sending emails daily. I never got a response. They never answer their phone and you always get a voicemail. Leaving a message does no good as they won't call you back. They never responded to a total of 7 email messages regarding my order. This is the most lousy company I have ever dealt with online in 17 years of using the internet. Save yourself utter frustration and do not order from this company. You'll be glad you didn't. I finally had to contact my credit card company and file a dispute. Their web site is misleading as it states they "strive to deliver the best customer service". Don't believe it. Sorry, sorry company.