HelpCrunchReviews of helpcrunch.com

Great product!

Moving to HelpCrunch from Intercom was a big decision, but it’s been worth it. We're now efficiently balancing automation of redundant queries with human support, where more complex assistant needed. This has helped us increase our customer satisfaction rating from 4 to 4.8 out of 5 since switching from Intercom. The platform is straightforward to use, the support team is always there when you need them, and we’re saving money which is a huge plus.

I’d start by saying that it’s the best tool in the niche for its price. Furthermore, I love their customer support, the team is always friendly and open to answering any questions. It seems like I’ve already tried each customer communication software out there, so you can trust my opinion! :)) Eventually, I chose HelpCrunch and I am so glad I did it. It’s so easy to set up and use. You should know that I am not a techie at all! I work as a chief editor at the news agency, and it took me just two hours to install and set up HelpCrunch. So if you ask me, I would suggest HelpCrunch to anyone who wants to improve communication with customers.

Great small business, personable and attentive service. And a great alternative to the eye-watering expensive Intercom!

HelpCruch has absolutely everything our team needs to automate communication with customers, catch leads and provide valuable information to users in the knowledge base. All the features are really easy to understand and use, with no problems at all. One of the features that we use a lot is a pop-up builder. You can select different styles, colors, content, you can even add a video to your popup. That's basically the main reason why working with HelpCrunch is a true pleasure. Last but not least reason that makes you fall in love with HelpCrunch is their online support. As a customer communication tool, they definitely know their thing and assist users as if you are their friend, not just a random person! We switched to HelpCrunch from HelpScout.

The best of the best. Thank you Helpcrunch!

Helpcrunch is a full-featured application. Despite having so many features it is easy to set up and even easier to use. it motivates the user to do more and provide the best customer experience. it has given us the best return on investment. I particularly like auto messages, the option to send emails and the upcoming knowledge base feature.

All in One Customer Service Platform. Our Mintly Support Team Uses it on daily basis-It's a great Solution.