HelloRealReviews of helloreal.com

Your customer service sucks balls. I summit an email cause I got sent wrong stuff & was asking to return it 3 days ago & have yet heard anything back. U guys need a customer service number

The grip trigger doesn't work, it's cheap, the cable is too long so it wont grip the button. When i do get it on the button it won't let go bc theres no spring release. Also, it says it's a real feel for the weight but it's too light. Cheap, will not recommend to anyone.

The attachment for the Q3 is not compatible. I tried custom set up as well and it still doesn’t track the club right. It changes the length of my clubs in the middle of my swing and shortens them in progress. I tried uninstalling and reinstalling multiple times, problem keeps happening with my golf attachment. Thanks, otherwise it is a quality product, just wish it worked

Ordered this VR Wall Hanger on January 3rd from Georgia. Well, it’s January 15th now and the package hasn’t even made it out of Atlanta, Georgia. I’m in Texas and no sign of it so far. If you want your item in a timely fashion I highly recommend NOT buying from Hello Real. Company is extremely slow on servicing customers. Their name should be Hello, Really, Really, Slow

My order took a very long time to process so I tried to cancel an order before it shipped. There is no way to quickly contact customer support so it shipped anyways. I have heard no response from hello real in any of the ways I tried to contact them.

I ordered the pro swing golf club for Quest 2 for my son as a Christmas gift. It arrived broken, I contacted HelloReal re damaged club. They offered to send a part, I contacted them again to see when I might receive it. Now 5 emails later and have NOT received a response. Very very disappointed and frustrated. This was not a cheap item as I also have to pay 49.00 in customs fees. I have tried to get a number and nothing. If someone could help me with a number I would appreciate it. Dissatisfied customer here. Inez / Canada

I was a fan of the Q2 Golf Attachment, so as soon as I got my Q3, I ordered HR's Attachment. Excited to try it out...2nd swing in ...I feel an abrupt feeling and then a noise (yes, the new Q3 controller had flew off the attachment). Was it something i had done...nope...still attached to the socket...it was the 3d housing (hinge mechanism) that completely failed.

Quest pro controller lanyard does not fit the HR 47 adapter, the faux leather material does not completely twist around the adapter shaft. The video showing that the pro controller can be inserted into the attachment omits the lanyard install. VERY POOR and not recommended. Controller flew off at one point and now is dented. Especially galling considering the cost of a pro controller. -------Update following reply from HelloReal below---- Regarding the 'nothing' reply below it shows how little this company cares for their users. I am a member on discord for a number of VR tennis games such as First Person Tennis and will share this on these forums. I am sure Helloreal will be very successful in making continued sales! ---updating 29/11--- Please indicate where this video is, your website only has a very high level video on the adapter being fitted with the Quest Controller. there is another video where it is shown that the Pro Controller fits into the adapter but that's it. I cannot link to the video as its not allowed by Trustpilot. ----I am updating with further feedback I am providing on discord to those looking to purchase Adapters--- My post made on 12/31/2023 4:43 PM Just a note on the HR 47, yes it could be the correct weight however it has huge problems when installing the Quest Pro Controller. I had this fly out of the HR 47 and hit the wall, now has a dent - especially galling when considering the highway-robbery price of a Pro Controller..HR don't have a decent video of installing the Pro controller, I've called them out on it and received the usual 'ho-hum' response. Reply from a member with similar experience below: I had a similar issue with HelloReal 47. Mine came with a different lanyard (I had told them that I did not have original lanyard). They said they had tested it and it worked fine. It seemed flimsy and did not fit quite right. They assured me that it had been tested and was not a problem. Of course it broke, sending my controlled crashing to the floor and breaking into pieces. I had many emails with their “co-founder”, who took no responsibility and would not reimburse me the $80 for a new controller. Instead, they offered to make me a beta tester! probably because I documented the incident so well with photos and email threads. Another recent post, I intend to continue providing this feedback to forum members: Some feedback from my side : I've had horrible experience with HelloReal ( This is with the pro controller but I also had the default controller flying out twice. The general attitude of the company seems "we don't give a s#@# we've made the sale its your problem now" ------ Look at Virtual Printality as an alternative, the forums on discord suggest this is a better product.