HRKerr
Probably a scam
Placed an order on 25 December and received an order confirmation but nothing since. Chased on Monday 06/01 to be sent an updated tracking link. Contacted Evri who said the parcel can’t be delivered and to go back to hello limit for a refund or replacement. I should have know better that to order from an Instagram ad but we live and learn…
Response from hellolumio.comJul 10, 2026
Hi HRKerr. I’m glad we were able to track down your order from Christmas 2024! We know the delivery delays with the courier were frustrating at the time, but we are thrilled that the package ultimately arrived safely and that you are happy with the product. Thank you so much for your patience back then, and we hope your Teno is still bringing some wonderful sound and light to your space!