yeewan K.
The WORST
If I could, I would give this zero star. I have never experienced anything so awful. And the worst part was everything up to this part of the trip has been amazing. I love Mexico. After failing to give us a door code that worked, the “hotel” HOLT tried to give us different codes, one of them finally worked and we finally managed to get into the hotel. BUT then the rooms were not numbered in a clear way, and we went to the wrong room, which we were able to open with another code!!! We discovered that this code could opened ALL the rooms! ZERO security. We called them to try and resolve the issue (as the room assigned to us was also not the one we requested) and the woman was unhelpful and insisted we were in the wrong - she literally shouted and blamed us and refused to help. It was an upsetting experience, one which is not at all reflective of our Mexico trip. It is such a shame that HOLT in Oaxaca was so rotten.