AxelReviews of helloaxel.com

The reason I rated this 4 stars, not 5 or 3, is that I had a relatively good experience doing this and am satisfied with the outcome. That said, certain aspects of the flow left me with a slightly bitter taste in my mouth. Let's go through my journey on this. I've used Axel twice, and both times I had issues for various reasons, but both were remedied with extreme efficiency, which is good. Now, I load in Axel, look at it, and think, "Okay, it's another UI website redesign. Seems like it's relatively easy to understand. Here's where I book a new trip." I click the trip, and now I have a query related to a 10-day trip back to Chicago sometime covering Christmas. I do that, and it looks up the flights and gives me some goofy timing. I will say, the first thing is, I was a bit disappointed because it's like, "Ooh, it's going to be $300 round trip," and I'm like, "Oh, yay, $300." I click the flight thing, and it's like, "Okay, it's going to be from 11 pm to 5 am." I'm like, "Okay, there's no way I'm doing that." That's suboptimal because, given the amount of sleep I'm going to lose, there's no way I'm going to do that flight. Although I can see how the average person would do that, I was slightly let down because the next-tier flight was a bit higher in price. I'm like, "You know what? Not that bad. It's definitely cheaper." I click on it, and I do that. For some reason, my return flight option, the "Choose to return" flight, doesn't show up, and it takes me straight to the checkout page. I'm like, "Wait a second, what the heck is going on? I never selected my return flight." Effectively, after that, I'm like, "Okay, what the heck is going on?" I just spam the backer, and something comes up. I don't know what set of actions I took, but I get back to the page where I select the first flight. I'm like, "Okay, maybe it's going to work this time." I select my flight there, and this time it works and selects the flight back. The flight back had a pretty good time, so I wasn't really that mad about it. I click that, and I'm like, "Okay, it's pretty good, right?" I get to the checkout page, and color me a bit surprised: the flight costs $440, but you're actually paying $390. I'm like, "Okay, Axel, good job. I'm saving money." Color me a bit surprised when I look at the little checkout screen and the price is $440. I'm like, "So what are we doing here, right?" Obviously, it's related to taxes, fees, and whatnot. I was a bit disappointed and a bit sad because it was a bunch of tiny hoodwinks. The tiny hoodwinks made me sad. Obviously, I had a credit, and I appreciate you guys. Love the credit. The supply mat flight was only $100-something, and I'm going to go back to Axel in the future. I think it's just easy to buy flights. I genuinely have it done, and I trust you guys more than I know there's another new company from the F26 batch that came out called, I forgot, sort of the F. They're doing what you guys are doing, but for API, straight to API with Claude Code. I will be honest: if those guys got it and got the same deal level as you, I would probably trust my boy Claude to do the flight. I don't know how much you guys are skimming on your side. Overall, that's why I said 4 out of 5 stars. I know I'm saving money because I know you guys work hard to save your users' money and save me money. Appreciate that a lot. The post-checkout experience is great. I got a confirmed flight really easily, and I have no worries that I'm going to miss this flight or that it was not booked. I have supreme faith that it's done, so I feel confident about that and don't need to worry about it. Anything else: I like the UI. There's one issue in the initial chat: I sent a message, and the loading animation stopped. The reply said, "I'm like, wait a second, did my chat message go through, or is it glitching?" I was tweaking out a little bit, so I ended up sending another message, and then it replied. I don't know if it was replying to the first message or the second message after that. I love the UI and the design of it. It felt very nice to go through and was quite intuitive. That's about it: 4 stars.

Could not get axel to understand my flight needs but they have stayed on top of the flights I scheduled myself

Thank you….

no issues & customer service was very helpful and responsive. just make sure if any issues you reach out within 24 hours if anything needs to change or be cancelled

Danke für die schnelle Bearbeitung des Missverständnissen. Ich bin mit der Reaktion von helloaxel.com sehr zufrieden . Auch die Erklärung für das missbräuchliche Verwenden meiner Kreditkarte und die sichere Löschung des Accounts hat mich beruhigt.. Vielen Dank für die Erstattung.

First time trying it... oversea may be more difficult than domestic . Quick responses were awesome! You did your best.... better try next time. 😁

It was literally 5 minutes after I signed up that I saved money on my hotel. I don't care for the fact that you have to pay the entire new price and wait for the credit of the original payment you made. Now you can wait to pay for the new one but if you forget then you will show up with no place to stay. But my new price also is refundable. The entire thing is nice and easy.