Mr Terry C.
Liars, Thieves and Con Artists
I ordered an Orrery model of the Solar System in November 2021 for a Christmas present in December 2021. Helkay gave me an incorrect tracking number which was delivered to an address in London (I live at the other end of the UK). So essentially I was waiting for a parcel that was never going to arrive. That is, if they ever sent it in the first instance! From start to finish I have had to badger them every week since. I was refunded by PayPal because I chose the option of not opening a case against Helkay. That said, they stated they would send me another model to compensate for all the frustration caused. I also asked if they could confirm my actual address and a correct tracking number. Suffice to say now they are not responding to any emails. I have also contacted Pinterest as their advert could still be viewed on this platform. Looking at other similar adverts by a company called Mixcun, it appears Helkay is now trying to cheat new customers out of their hard earned cash by establishing another rip off site in 2022 stealing customers money. You just need to look at the email addresses, under 'Contact Us', of these 2 companies and the same email ending in @163.com is apparent. Anyone reading this must contact Pinterest and your Government to stop this company trading. Helkay brings down the reputation of the rest of Chinese companies. DO NOT TRUST THESE LIARS, THIEVES AND CON ARTISTS!