helixvm.comReviews of helixvm.com

I signed up and paid twice for weight loss treatment. I went and got an EKG and several expensive blood tests to get a Phentermine prescription; I had taken it before and it worked well. After all of this cost, they tell me that I am 10 lbs too light to receive the prescription. What?!? Why don’t you make that known ahead of time? I never would have signed up with you. I am out thousands of dollars and still overweight….horrible business practices.

You complete a questionnare and tell them exactly what is wrong with symptoms. But they prescribe you something that is not even relevant to your symptoms or what is wrong. It's comparable to prescribing you something for a UTI when you have a cough. So, you take the medicine, then your symptoms are not cleared up, but it is costing you over $150 after insurance for nothing. If they cannot accurately diagnose the problem or prescribe the correct medication, then they need to reevaluate their business practices.

I had a virtual visit with HelixVM that resulted in a $1,000 charge for what was a very brief and basic telehealth appointment. The visit consisted of completing an asynchronous questionnaire, after which I was prescribed cough medication. Several days later, I received an email notifying me of a $1,000 bill. My insurance processed the claim and covered approximately 80%, leaving me responsible for $197 which is an amount that is still completely disproportionate to the level of care provided. Despite multiple email requests to HelixVM’s Patient Servicing Team, I was never provided with an itemized bill or coded statement explaining how this charge was determined. Without CPT codes or a detailed breakdown, there is no transparency into what was billed or why the cost was so high. Patients typically choose telehealth services for their convenience and affordability, with most visits costing between $25-$75. Clear, itemized billing and upfront pricing should be standard practice. Based on this experience, I would caution others against using HelixVM and recommend seeking telehealth services through providers that offer transparent pricing and reasonable charges.

SCAM- they will charge you for the services you were not received. I contacted them from doctor note which usually costs 30$ withou insurance and with insurance it should be 0$, but they charged my insurance for 1000$. Its completely fraudulent company. STAY AWAY

I have tried many over-the-counter medications, including Benadryl, for my insomnia. When I searched for how to obtain sleeping medications, I came across a large advertisement stating, “If you need sleeping meds like Ambien or Lunesta, make an appointment with one of our providers." So, I did just that. They took my insurance information, and a few hours later, I saw a doctor who prescribed me Benadryl like antihistamine. When I asked why I wasn't prescribed a sleep med, customer service explained that they don't prescribe any medication for new patients. This feels like a misleading advertisement designed to trap customers, only to deny them the medications they advertisede.

I simply needed a refill on a medication I have been taking for 25 years. They called in the wrong dosage and when I informed them they tried to charge me for another visit to correct it so I found a different dr, then they charged my insurance company 1000 dollars for a medication refill!!!! Absolutely insane stay away!!!

Lots of bought and paid for 5 star reviews on here now. Last time I left a review they were ALL 1 STAR! In my opinion none of these 5 star reviews are real. Read my review from over a year ago. This is a scam company. They try to bill your insurance for 5,000 for 1 "asynchronous" in other words you fill out a form online and the doctor reviews the form and sends in a prescription. You don't even have a real visit. They tried to bill my insurance 5k for that service. 1 prescription. When my insurance obviously declined to pay that they declined to pay any of it and told me that this is a scam company.Then, helix tried to bill me for 500 dollars and tell me that i'm getting a discount because it's cash pay, ha ha, they are a scam, please, please don't use them.

Quick but not really helpful for ordering labwork and following up. For ordering labwork, their provider could have used more diagnosis codes. For following up, anything complicated (to them) will result in a worthless referral to primary care, with no information given at all. Much better pricing elsewhere. DrSays would have been cheaper by self-ordering bloodwork. I could have self-paid for by bloodwork cheaper than the my $50 urgent-care copay to HelixVM. HelixVM could have used additional diagnosis codes for labwork, but the provider did not inquire with me. So some lab tests were not paid for by my insurance.