helixvm.comReviews of helixvm.com

If I could I’d rate -0 stars, this company is a scam. STAY AWAY. Better to opt for legitimate, cooperative services from Curai Health, where you actually interact with a doctor, won’t be charged an obscene amount and won’t be harassed with threats of collections for literally nothing.

HelixVM is a fraudulent company, period. On July 6th, I fell ill with COVID for the first time and had a tough time due to being behind on boosters. I have severe health anxiety (and have been hospitalized for panic attacks/hyperventilation) and panicked thinking I was going to have long COVID or face hospitalization. As such, I looked online for ways to get Paxlovid without having to go anywhere. HelixVM's site popped up immediately boasting promises and (I now realize, fake) 5-star reviews. The platform required me to enter my contact, insurance, and billing information before getting any kind of direction or info about the process or what to expect. In my fevered state, I was not thinking clearly and filled it out. Almost immediately, I received confirmation that Paxlovid was covered by my insurance and would be ready to pick up from my local pharmacy the next day. Tomorrow came and I got a call from the pharmacy stating that it would cost $1,745! I told her to cancel the order immediately. I tried to contact HelixVM to cancel and close my account entirely since I didn't receive any service or even speak to anyone. Their website states that someone would call but nothing happened. I did not even receive basic communication beyond the automated insurance and prescription confirmation emails. When I inquired about the $1,745, I received a cursory, likely AI-generated response [see attached screenshots] about canceling an appointment “late” may still incur charges. It was strange since I had never scheduled anything besides picking up the Rx (before I found out about the actual price after they misled me into believing it was covered). It turns out, my filling out my information was "the service." At least that's my best guess. I canceled my credit card that day and filed a scam report with the BBB. This is a fraudulent company that takes advantage of people when their physical and mental faculties are diminished. They listed the service on my insurance claim as an "office visit," which is ludicrous not only because I didn't even speak to a human but because Florida is on the opposite end of the continent. According to the FBI's Health Care Fraud Department, this falls under the category of "phantom billing," which is described as follows: "billing for a service visit or supplies the patient never received." I will be filling a tip to that department, as well.

I can’t rate less than 1 star but I would if I could. An online questionnaire popped up and I filled it out. There was no option to type in additional comments. I got an rx back for a medicine that is not related to my symptoms at all- never once even talked to a doctor. Wrote the company and called so many times, they are threatening with collections in an email even though I talked to nobody! Do not make my mistake.

It was convenient but it’s a total scam. They charged my insurance $350 and they made me pay 146 out of pocket! Don’t do it they lie and cheat you! I thought it had great reviews because Google has it locked down and you can’t even leave a bad review!

Would give 0 stars if I could. These people are Scammers. I just went on the website didn’t talk to anyone didn’t get help or prescription nothing. Now I have a bill for $208.75 will definitely be filing a fraud report. Do not even go on the site they use your info that they ask your for before you can even actually look on site and bill you for nothing.

I was trying to get a prescription refilled and contacted them. After listing some symptoms I was charged 100 bucks. I didn't get to talk to anyone, and never received my prescription. I endup up having to go to urgent care but helix still charged me. They did nothing for me. I was told I still had to pay the bill because a dr reviewed my answers and requested lab work. What a joke.

They charged me for no reason it’s definitely a fraud company

Fraud. Charged me for services that were never received. Tried to call them back to correct what seemed like an innocent mistake, and impossible to get a hold of them. When I finally did get a person to speak to, she said that she had no record of the charges. I asked her to simply open my health portal and she repeated, they had no evidence of the charges. I filed a claim with the State of Florida, lets see how it goes, but I'm not holding my breath. Rude, 0 customer service, and simply out looking to fleece the public for a dollar. Avoid them if possible.