helixvm.comReviews of helixvm.com

I found HelixVM through a Google search for prescription refill services. I needed a prescription refill for blood pressure medication. I also wanted to find a service that did not mandate a video visit. I created my account and requested a refill. The process was quick and I did get the refill I needed. However, the provider Mary Ann Buggia MD sent a lab order for a complete blood panel and scheduled me for a follow-up appointment. It seems these providers assume you want to establish primary care with them. I don’t want to establish care with this doctor. The doctor never reached out to me. The worst part is that there is no way to cancel the appointment online. I’m going to have to call HelixVM customer service to see if they will allow me to cancel. Oh and it gets better. The doctor charged my insurance $1,000. It was $500 for an office visit, and $500 for urgent care. $1000 just to fill a prescription and email a lab order. Thank God I have good insurance. I would never use this service again. It’s a cash grab and a scam.

I submitted a request for a prescription and received a message that after a medical review (yeah right) they couldn't fill my request. I wish I had read all of these reviews before I contacted them. I expect they will try to rip me off just as the other reviews indicate.

If I could give them zero stars I would. I tried Helix VM on 9/6/24, after filling out the lengthy intake form and clicking submit, a screen popped up immediately saying my request was denied. I never spoke to a doctor in any format; no call, video, text, or email. A couple of weeks later I get a bill for $143. Thankfully Chase Bank stopped the transaction, but they have been trying to withdraw money directly from my bank account periodically since then. I finally got the prescription I needed two days ago, thanks to BeeperMD, but Helix is trying to say I picked up a prescription that they wrote me. I never got ANY prescription from them. SCAM.

Total scam. Reviewed them stating that. Got an email saying I owed nothing. Okay, good, right? Nope! After being told I owed nothing I received two additional emails, with no option to reply, saying my card would be billed. So which is it Helix? I will tell you: I OWE YOU NOTHING! SCAM! SCAM! SCAM!

Total scam in that they say they can’t verify your insurance and then attempt to charge you $75 fee without ever talking to a doctor.

Beyond awful! Rude provider. Would not even give me a doctor's note to clear a work absences even though they advertise that. Also, says no video visit required, this is a lie as well. Stay away!!!!

Scam practice. People should lawyer up and sue them. They put two separate claims of $500 on my plan without providing any service. I didn't even visit a doctor or had a televisit. Please be aware!

They were not able to give me a prescription. When I tried to cancel the contract, they don’t answer the phone and they give an incorrect email address. This is a scam company.