Helix SleepReviews of helixsleep.com

Took the Sleep Quiz; landed on the Midnight Core. Purchased. Delivery took longer than expected, but we got there. Beautiful mattress. I didn’t sleep well on it. It might have been a touch too soft, but I also slept quite warm on it. Sleep scores ran Low to OK. Needed to return. The return process is not going well. Helix contracted the services of ShareTown, who didn’t get back to me in 3-5 business days. Thereafter, I contacted ShareTown, who eventually confessed they couldn’t handle the return but laid out detailed instructions on how I could do the job for them. Not helpful. So … two weeks after the return authorization was finalized, I contacted Helix again to let them know ShareTown failed. They have assured me they will schedule with someone else and will be in touch once they get that worked out. My fingers are crossed that they will succeed this time. UPDATE: Two business days later, I reached out to Helix for an update. ShareTown was now asking that I spray paint TRASH on the mattress before they could re-attempt to schedule a pickup. Helix contacted LoadUp, who eventually came to haul the mattress off (to the landfill, to the best of my knowledge; it was not handled in a manner consistent with it finding a new home). I was left with the sense that I should have planned a post-trial path for the discarded mattress if I wanted to avoid feeling responsible for a virtually new mattress being sent to the landfill. When you assure potential buyers that returns will be easy—no need to lift a finger… it’s important that you can follow through on that promise.

Grait service

The delivery guys had never delivered a Helix Elite Mattress in 2 boxes and had difficulty understanding that the Helix Elite includes the base mattress and a topper both in their own packaging and boxes.

Mattress is comfortable.

It was an alright experience. Asking how rememberable something is and then asking right after seems like you're not going to get a genuine answer if there would be a couple of questions in-between that and then remembering and typing out the name. Also asking how much I'm interested in hearing more about a product while offering money seems a little shady cause why would I feel you would give me money if I didn't care about the product.

I have multiple physical challenges, sciatica, spinal stenosis and fight the stiffness that stenosis brings. I bought a Dusk Luxe because other mattresses weren't doing it for me. I bought it because of the high praise for sciatica issues, I did order the ergo align. I find mostly the bed is fairly comfortable. The thing I DO NOT like is the feeling that my behind is sinking into the mattress and I still have morning pain in my sciatic region. I'm not sure I would recommend this for folks with back problems.