Amaryllis O.
SCAM COMPANY
I would give this company zero stars if I could. I ordered two filters over two months ago. Unfortunately none of the adapters fit my faucets so customer service told me to order some more from Amazon and they’d reimburse me. Those adapters didn’t fit either so I requested a return on the filters and to cancel the subscription. Responses were very slow, but I was given instructions to return. I had to pay for postage which was whatever, but made sure to ship fed ex so they’d be returned before the 30 day window was up. I heard nothing, so after a couple weeks I emailed them. Responses were slow again and they asked for tracking information to see if warehouse had it. I had thrown the fed ex receipt away, so I didn’t have it. I haven’t heard back, despite following up multiple times regarding the state of my refund. And now they keep trying to charge me for the filter subscription they won’t cancel, and it won’t let me cancel myself. I tried everything to make these filters work and all I’ve been met with is horrendous customer service. DO NOT buy from this company. I bought from another company, had adapter issues again and they immediately shipped me the adapter I needed and it’s been bliss ever since. I’d love for someone from Helios to contact me back and refund me my $100 and cancel my subscription.