HeldhonestReviews of heldhonest.com

Response from HeldhonestSep 13, 2026

Hi Kathy, thank you for taking the time to share this. We take feedback like this seriously and want to make sure you feel good about your experience with us either way. We've sent you an email directly to make this right, please check your inbox, and if you don't see it, feel free to reach out to us at [email protected].

Response from HeldhonestAug 18, 2026

Thank you for taking the time to share your feedback, and we are so deeply sorry for the frustration, delay, and disappointment you’ve experienced. We understand how concerning it is to wait for an order, especially when you’ve recommended it to your clients, and we take full responsibility for making sure you feel supported and heard. We want to assure you that we take transparency seriously and never intend for our updates or support to feel dismissive or confusing. We have just sent an email directly to your inbox to make sure this is completely resolved for you. You can also reach us anytime at [email protected]. Thank you for your patience as we work to make this right.