TP P.
Color bait and switch
Color bait and switch The color I received does not reflect the warmth and dimension shown in the product images. The listing presents a lighter, caramel-toned brunette, while the actual unit is noticeably darker with very subtle highlights. At this price point, accurate representation matters. This was an exchange unit and is not returnable, leaving me stuck with a color that does not match what was advertised. Disappointed with the lack of consistency between the photos and the product received. EDIT: The reply from the company is bogus. Regardless of anything being final sale or otherwise, the color of the unit should be as advertised. I will share pictures of the drastic color differences as soon as I can figure out how to do so. Notice the seller deflected to their quality which is not the issue at hand, and did not fully address the color which they have no interest in remedying. Save your money and go elsewhere!
Response from Heavenly TressesFeb 14, 2026
We take claims of misrepresentation seriously. For clarity, the original purchase was a custom Milan unit clearly marked as final sale. Although not required by policy, we approved a one-time courtesy exchange in good faith and created a Mia unit according to the selected specifications in an effort to ensure satisfaction. Color perception can vary based on lighting conditions, environment, and individual interpretation. All product images are professionally photographed in natural lighting, and our website includes clear disclaimers noting that tonal variations may occur depending on screen calibration and surroundings. The unit delivered was produced as ordered. The quality and craftsmanship of the piece have not been disputed. There was no “bait and switch,” and we categorically reject any implication of deceptive practice. We stand by the integrity of our products, our process, and the transparency of our policies. — HT Team