Heaven Gifts E-CigaretteReviews of heavengifts.com

Now the shop is only horrible, even they’re online chat staff doesn’t comprehend they’re own discount and pre sale system. Some articles even can’t get bought the way the website shows, if you get them in an order you get an email that the chosen shipping method is not available for it and you have to pay additional XX$ for it. And if something goes wrong it’s a lottery if you get someone who helps you to close the problem or if it is someone who try to give you all the costs and work. Example with Order 20191113147884 ; THEY declare the shipping in a wrong way , not as written on they’re page , not as I want it, that’s why DHL can’t deliver the package to me instead it goes return to sender. Never reached me. Now HG first means I have to take care about and I have to pay 138$ for return to sender shipping cost (at they’re own shipping rules site they say that no additional costs come in this case). And of course they say that they cant refund it.

Beaware of this scammers and fraudsters, They also have a store on Aliexpress. They provide fake tracking numbers, items not shipped. When you open disputes, they demand you close it before they would issue refund. They sell pre order items as items in stock, so you wait and when you question them, they provide fake tracking numbers so you lose again.

Its junk poor quality junk and they do not respond to support requests and continue to SPAM YOU year after year despite asking them to remover your email. DO NOT GO NEAR THEM!!!!

Absolutely joke of a company. Use bonded warehouses and stock levels are a lie, partially ship items and refuse the remainder.

I have been a recurring user of Heaven Gifts, but the service has deteriorated too much. They always made mistakes and I always gave them the trust credit, but not anymore. In addition to impoverishing purchase and shipping options for products, now they have no shame in recognizing that their responses to customer requirements have been wrong, that they gave wrong answers, but still so the one that has to amend their mistakes am I, their client. That was what happened to me recently: when placing an order for several products, I advanced to its review, payment and shipping, but I could not complete the planned actions: the page answered that there are no shipping options to my country. I requested clarification from the customer support and I was strongly displeased by his response: illogical, incoherent and misleading. I have several years of experience buying supplies for my e-Leaf on this platform. The consultant replies that they can no longer send the atomizer replacement coils TOGETHER with e-liquids. So now I have to pay TWO SHIPMENTS SEPARATELY: one for coils, and another one just for e-liquids. And to make matters worse, the customer service employee answers me with a smiley face emoticon. I replied that I am not going to do it and that is a fraudulent way from Heaven Gifts to increase the buyer's expenses and double their shipping costs for the merchandise purchased. Of course, I DID NOT PAY Heaven Gifts for two shipments; I simply did not buy their e-liquids again: I prefer to buy it from other suppliers that are less creative in scamming customers. A couple of days after, I received a new email from the same dope from Heaven Gifts customer support, but now with another emoticon: a sad face. On this occasion, he tells me "what a pity, I was wrong, the coils and e-liquid can be sent together to your country, so you can buy them again ..." It is clear that Heaven Gifts customer service believes me crazy or stupid, but I won't do more shopping there or ask for any assistance on this platform.

Do not order from this company unless you like dealing with terrible customer service, I would give 0 stars if I could, I have been dealing with this warranty claim for over 2 months to no avail. I ordered a Oumier wasp nano RTA and received a defective RTA, I have been dealing with there "customer service" if you can call it that fir almost 2 months now and they wanted me to send them a 10 minute video showing the product was defective, I made the video and sent it in 5 times and they keep telling me they have not received it, so I made a new video and have now sent it in 7 more times and they give me the same answer. Now today I got an email saying that there server is not working properly and they have a hard time receiving videos and told me to make my own YouTube channel so they can access it remotely. This is totally unacceptable to me I have followed there warranty to the letter and have wasted countless hours making 10 minute long videos and sending them in. They say as soon as they receive the video they will send me a new oumier wasp nano RTA but I think they are ignoring my videos purposely. All I want is a working Oumier wasp nano RTA like I ordered. My friend is going through a similar problem he ordered a box mod a tank and a set of 18650 batteries, the batteries turned out to be counterfeit but luckily the company that makes the batteries sent him a new set and he had them in 3 days thanks to good customer service through a reputable company unlike this one, the battery issue was solved but when he opened the box mod and tank package they sent him the wrong tank and the wring mod, the tank had scratches on it as well just like mine did and it was sealed so it wasn't from a customs inspection, the box mod is about 2 years old and completely different than the proton he ordered and they are not helping him at all. So on behalf of all the vapers out there please read these reviews before purchasing because there are reputable companies out there that have great customer service and never sell counterfeit, damaged or deffective items without immediately replacing them through good customer service. I hope heavengifts does the rite thing and gets me the RTA I ordered and paid for.

Every product on their website has 5 reviews (Really a coincidence?) They are all fake reviews, written by the same person. That tells you the integrity of their business.

Virkelig dårlig service ved reklamation. De lever overhovedet ikke op til deres egene garanti bestemmelser. Eksempelvis. Havde jeg en defekt Mod. På trods af at jeg på deres forlangende uploade en video der tydeligt viste defekten til youtube og sendte link til dem(nok temmelig besværligt for de fleste) ville de ikke anderkende og sende en ny.