heattrak.comReviews of heattrak.com

The mats work fine if you get them in good condition. The customer service is almost as bad as it gets. Having to talk to a few against and sending over 15 email to get my warranty together is not accepted. I usually would not write a bad review, but just perpard to be on them as they mostly do not respond to there email. Now that I have cut my cords and can not use the mat they are ghosting me, not happy as I need a new mat as they make you cut your cords on your old mat.

We bought the 30" x 60" mat and required GFCI plug for $300. It looked sturdy and heavy duty. While it lasted it was great, but it failed after four years. We left it out in the winter and stored it indoors in the summer at 70F. Bought Oct 2020, failed Dec 2024. Warranty is 2 years. For that much money, my expectations were for it to last longer than four years.