Heartsmith JewelryReviews of heartsmith.com

Zero stars. Bought a pair of earings and they were for the wrong team. They are not custome made so I asked to return them. They said that I couldn't return them but could do an exchange. After finding something else to exchange them for. They said it would be $25 just to do the exchange. What kind of BS business practice is that. Try making customers satisfied and not want them to right reviews like this having to warm people of what a rip off this company is.

Blatant bait and switch. The website depicted a very high quality sterling silver chain, and what was received was a cheaply made piece of garbage. Customer service has ghosted me after I've asked about returning for a refund.

Ordered a gold Medic Alert bracelet for almost $500. The product I received was much smaller than pictured on the website, with much less gold. I have been trying for over a month to get a refund.

Its almost been two months since I decided to write this still haven’t gotten my item. Told them to send me a replacement, haven't got it yet. Do yourself a favor and just don't. I don't even like doing reviews but this place is that bad spend your hard earned money else where. They won't respect it.

Please take the word of the other reviews here. This company is awful. Unlike some of the other reviewers here, I didn't have any kind of special request item. Mine was straightforward - I picked the locket type, and got a standard picture on one side and an engraved message on the other. The item arrived with yellow spots of discoloration along the top portion of the heart on the front, and brown tarnish on the back side. On the inside by the engraving, it was scratched and dented. Even if you turn out to get lucky and have no damage to your item, the quality is terrible - feels cheap and hollow, like something you'd get in a teen accessory store at the mall. I bought this for my mother, who is big jewelry person and has many nice pieces, and would've been embarrassed to give this to her. I provided pictures to the company and asked them to refund me my money, since this was such an egregious lack of quality control they should be embarrassed, but so far no response from them. I've called three times and continue to get the runaround. I wish this site allowed me to provide pictures. Do yourself a favor and avoid this business.

Returned item but have yet to recieve my reimbursement! WARNING! Do NOT buy from these theives!

Extremely unprofessional, package was not delivered and I received nothing from the company to tell me this. After calling in multiple times they requested a new address for the necklace to be sent to and told me it would arrive soon. The package was never sent because I was not informed that it was lost and the company had no idea where it was. I had to find this out by calling myself again and asking why I had not received it. Still don’t have my necklace and I am extremely upset.

This company is a scam. Do not purchase. Once they have your money it’s impossible to reach them or get any refund . I’m out $637 but the lesson learned was worth it!!!!!!!