Hearth MartThe hearth Mart is the leading online store for all kinds of fire pits, grills and pizza ovens. Shop now to create your perfect living room or backyard gathering spot!
Hearth Mart (hearthmart.com) has 38 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Clifford S.
Lack of communication. I had to open a dispute on my credit card to get this canceled and refunded. why are the charging my card if this is out of stock? Update, I did receive my refund.
Response from Hearth MartFeb 6, 2024
We apologize for any inconvenience caused by the lack of communication. We will ensure this will not happen again. Your feedback is valued and helps us improve. Thank you .
Brian B.
PROS: I was able to find the item I needed at a reasonable price. The website was easy to navigate and looked great. CONS: The use of third-party companies/apps to manage to track my item was confusing. Especially because there seems to be one free option, but also another company that charges a fee. It was a lot of extra work to understand how to track my item. In addition, there was no way to estimate how long it would take to receive my item before purchasing. This is an important factor, especially around the holidays, in determining if one would like to make the purchase in the first place
Response from Hearth MartJan 14, 2023
Hi Brian, thanks for bringing this to our attention. We will make sure to improve the shipment estimate system moving forward.
Christopher
Hearth mart was great with responding and getting it shipped.
