Healthy RipsReviews of healthyrips.com

Loving the Rogue 2 & their customer service has been amazing! Best cannabis related device I've owned hands down. Note: If you use dosing capsules, make sure to put the side that opens down in the chamber.

Loved my device until it stopped working after years of frequent use. The customer support team was AWESOME helping me get it replaced under the warranty.

Excellent customer service once I contacted Healthy Rips. Had a warranty problem with my furyedge but the team was great and helped with the company I bought it from. Cheers legends!!

Fantastic company, fantastic products, fantastic customer service, quick and easy delivery. Highly recommended.

Been my main device for 20 odd months and i enjoy it. give it a weekly clean and its away. my rogue did eventually bite the dust charging wise but the 50% off my next device saved me a few quid on the rogue 2. overall happy customer. ow and the 50% off replacement was really easy i live in the UK so they said not to bother with shipping the old device back to them which was a bonus

So I was really excited to get my fury edge. But then I got it. And ima say this. If you like smoke or vapor when you smoke then don't buy this. Yes it does produce vapor but it's very little. The chamber is so small you can't get but a hit or two then it tastes bad. I would return it but then I go read there supposedly "100% money back guarantee" they want to take 20% restocking fee. This has served its purpose. Companies add policies like this to discouraged people from returning there bad products they know they are selling you. The whole time I spent with this device I was (TRYING TO GET A HIT!!!) It's going in the garbage I wouldn't even give this to anyone. I don't like wasting anyone's time unlike this company

My edge stopped working so they gave me a $65 discount on the rouge bundle. I incorrectly thought I had a problem so i sent it to be checked out they explained there was nothing wrong with the unit but sent me a whole new bundle. Fantastic customer service

The device itself is fine and has held up pretty well over time. But as another user mentioned here, the mouthpieces are terrible. They just don't last unfortunately. They have plastic tabs that snap off, rendering them unusable. And according to Healthy Rips, the mouthpieces are not covered under their warranty... A bit of a shame that a company can't stand behind their product and help out the customers that have problems with them. Instead they throw them under the bus. As a person living in Australia, if you're buying outside of the US, they don't seem to really care about the local laws either. Here, products have to have reasonable durability. And I wouldn't call this reasonable. EDIT: I ended up contacting Healthy Rips regarding the replacement. As I would assume, anyone reading their reply would most likely assume it's pretty good will offering to replace the faulty device with the updated one. However, all they are ACTUALLY offering is for me to send me device in, to get 50% off a new device off of their own website. But only if my device is still having problems. As I've already thrown the old mouthpiece away, since it's been over 4 months since I had the issue. I can only assume anyone having the same problem would've done the same. So essentially, it's a poor, effectively worthless offer. This is just sad. When I actually contacted them over 4 months ago, they absolutely refused to help me. Considering their reply here, they even knew it was a common and KNOWN issue, yet they refused to help me previously. So don't trust their word. And stay away from this company if you care about any kind of customer service.