Healthy OriginsReviews of healthyorigins.com

Response from Healthy OriginsSep 1, 2026

Thank you for sharing your feedback. We’re very sorry to hear how disappointing it was to receive an unexpected import charge, and we completely understand how frustrating this must have been. Unfortunately, international duties, VAT and customs fees are determined by the local authorities in the destination country and are not charges collected by Healthy Origins. We do provide information regarding potential import charges in our Shipping Policy and order confirmation; however, we appreciate your feedback that this could be made more visible during the ordering process. We’re sorry this additional charge impacted your first experience with us, and we genuinely appreciate you bringing your concerns to our attention.

Response from Healthy OriginsSep 1, 2026

Thank you so much for your review and for recommending us! We’re delighted to hear you’ve been happy with our products, pricing, and your experience purchasing directly from our online store. We really appreciate your support and taking the time to share your experience with others!

Response from Healthy OriginsSep 1, 2026

Thank you for your feedback. We completely understand why the appearance of the capsules caused concern, particularly as a long-term customer. These batches were produced using fewer fillers, which resulted in capsules appearing less full. Importantly, assay testing confirmed that the UC-II potency met and exceeded the stated label claim. We recognise that the visual presentation was not what our customers expected, and this manufacturing issue has now been rectified for future production. We remain confident in the quality and potency of our UC-II and, as always, stand behind our products. We sincerely appreciate your feedback and your support over the years. – Healthy Origins

Response from Healthy OriginsSep 1, 2026

We’re sorry to hear that this experience left you disappointed. We would like to reassure you that the product you received was not expired and had approximately one year remaining before its expiration date, which is permanently printed on the bottom of the bottle. We completely understood your concern and, despite the product being well within its expiration period, offered to replace it with stock carrying a later expiration date once the original bottle was returned. We’re sorry we weren’t able to reach a resolution you were happy with, but we appreciate you sharing your feedback and giving us the opportunity to clarify.