TAMMY P Y.
Subscription Failure
I went on subscription and five days after the 30 day supply ran out I still don’t have my next shipment. Not good business practice if your customer can’t rely on you to keep up your end of the bargain. I received your email stating my order had arrived which it has not. The shipping said it was supposed to arrive yesterday and the tracking is still showing out for delivery. Please provide proof of delivery. Also, this is an automatic subscription so lease ship accordingly.
Response from HealthyCellJul 13, 2026
Hi Tammy, I'm so sorry for your frustration and completely understand how disappointing it is to run out before your next subscription order arrives. Your order was placed over a holiday weekend and was delivered today, within one business week. While that is within our normal free shipping timeframe, we understand that the timing still left you without your product for a few days. We’re a small team, and we truly do our best to get every order out as quickly as possible. We’d be happy to adjust your subscription date so future orders ship earlier and give you more time before your supply runs out. We also offer expedited shipping options at checkout for anyone who would prefer a faster delivery method. We really appreciate that you’ve trusted us with 11 orders, all without any previous delivery issues, and we hope you continue to use and enjoy our products. Now that your order has arrived, we’d be very grateful if you would consider updating your review to reflect the final outcome and your overall experience with us over the past . As a small business, every single review makes a huge difference to us, and we take every bad review very seriously and do our best to make things right. Thank you again for being a HealthyCell customer for the past 4 years, we really appreciate it!