Kaiser PermanenteReviews of healthy.kaiserpermanente.org

TERRIBLE! Unable to STAY logged into the website or app. Upon actually logging in, I'm immediately presented with this error: 'We're Sorry...We're unable to complete your request right now. Please try again later.' This problem has been ongoing for approx. a month, literally! Today the website showed a popup to take a survey which i was all to happy to complete. After clicking the popup, i received the same error. Unbelievable. I called customer service today and never received help bc the rep 'couldn't hear me'. She read the 'caller I'm unable to hear you' script and then hung up. IS THIS A JOKE?! If so, its a really bad one. Fix your app, website, and phone lines. THE FRUSTRATION IS INSANE!

I have been calling for over six months trying to the get issues with Kaiser Permanente charging my account, after I've requested cancellation, resolved to no avail. I've called multiple times asking when Kaiser Permanente would stop charging me for insurance services that I am NOT receiving. When I initially spoke with their representatives, I was told that they do not service in the state of Alabama. They told me that they could not send me medication since I was living in Alabama yet they are sending me medication to keep the insurance that I requested to be cancelled going. That is fraudulent business practices. They're claiming that they're backed up and it could take a while. A while isn't guaranteed. I cannot use Kaiser which is the entire purpose for requesting the cancellation to begin with. I've requested for it to be canceled several times by phone, mail, and electronic signature, and they still refuse to stop taking it out of my check. They have taken $2,512 from my check so far since I've requested the cancellation back in Novmeber 2025. Because Kaiser Permanente has been reducing my check, I have been enduring hardship. I haven't been able to purchase the home I applied for due to the lack of income Kaiser Permanente has caused. Every time I call trying to get this issue resolved it's always 30 days, 14 days, and excuse after excuse. It's been over 7 months now. Kaiser tried to tell me that OPM had to cancel the insurance, but OPM stated to me that Kaiser Permanente is the insurance company and they are the ones taking the funds out of my account. My last time speaking with OPM was today 06/02/2026.

My mom called because she has been having persistent issues that Kaiser refuses to fix or even do anything about. She gets on the phone and is met with a hostile, disrespectful, White male that is talking down to her and being condescending and asking her a million in one invasive questions about why she wants to be seen by a doctor and asking questions that have nothing to do with why she wants to be seen. My mom is Latino and has an accent and as soon as he heard her accent he ramped up his hostility and vileness/ Racism toward my mom. Kaiser is a piece of hot garbage for medical care and needs to get burned down to the ground along with the racist reps they hire to deal with patients with health problems. Despicable trash guy and place Kaiser is.

The doctors don't follow up with important health issues. They refuse to treat all of your symptoms after waiting for several weeks for an appointment because they have too many patients! Horrible treatment. I went for a whole month with an untreated inflammed cyst in my leg and I'm a diabetic