Mary F.
Nice service folks…but terrible service.
While the HPFY customer service folks are super polite, they were unable to give me accurate info on when or if my order would ship. I said I wanted to cancel, and went to another company to get what I needed. Despite their promise that you get a shipping confirmation, I never did - and then the HPFY order showed up the same day as my other order. I said I had canceled, and was told the order had already shipped. Long story with bad ending - yes, they’ll take the return, but will charge a restocking fee, as I canceled after shipment, their entire chat stream notwithstanding. Needless to say, I would never order from HPFY again. Update: Still no refund.


