Renee
Overpriced for what you get
The sign-up process is a little misleading. The moment you create an account you start getting billed, so be ready to jump right in the moment you click the link. The video exercises are no different than what you can find on YouTube. The daily "diary" (you list your hours of sleep, amount of water you drank, how many servings of veggies you ate, and which exercises you did) doesn't really help. It's a good practice, but I can do that for free on my own. If you are willing to use the chat/instant messaging feature back and forth with the PT doc every single day and ask questions and engage constantly to insist on getting more out of the service, then maybe it's worth the time and the cost. Otherwise all you get is "how are you feeling today?" and "great job, keep up the good work." Overall I think this service is expensive for what you get, and what you get is not particularly helpful. How about a weekly Zoom video call with the PT doc? I think there's lots of room for this company to make positive changes and offer a genuinely good online service. A pandemic is the perfect time to re-evaluate the business model going forward.
Response from Health OutcomeJun 22, 2020
Thank you for your review and we're sorry the service was not helpful for you as it is to most patients. Your initial statement regarding immediate payment is incorrect, as we give a free 7 day trial period. You get charged only if you stay on the service for more than 7 days. We use to have two weeks, free trial, and actually you enjoyed two weeks with no payment.