Healthlighten, lnc.Reviews of healthlighten.com

Response from Healthlighten, lnc.Nov 15, 2024

Dear jack Thank you for your feedback, and we sincerely apologize for the delay in the sauna delivery. We understand how important it was for you and your family to enjoy a relaxing day, and we regret that we were unable to meet your expectations this time. Please rest assured that we are actively working to improve our delivery process to ensure this does not happen again in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better next time. At the same time, we have applied to refund you US$300 as compensation.

Response from Healthlighten, lnc.Oct 30, 2024

Please provide the order number, we will verify whether your information is true. This malicious evaluation is unfair to anyone, please stop your behavior.

Response from Healthlighten, lnc.Oct 30, 2024

For reviews that do not provide any order number and no verification: First of all, we reiterate that we are a formal website. It is true that many merchants sell saunas, but we operate it legally. For negative reviews, we wanted to provide the order number, and we would provide feedback after verifying the authenticity, but no one provided it, and we did not receive any emails or phone calls. We do not have such an order number, our order number is not displayed like this.Our order number is composed of two letters and four numbers. So we are sure that you did not buy it. Please stop making malicious comments. Secondly, customers who have actually placed orders on our website and made feedback on Trustpilot will have a (Verified) label. Trustpilot tips:This reviewer was automatically invited to write a review following their experience with the company. This type of review is automatically labeled verified. update：We don't have such order numbers. Our order numbers are composed of letters and numbers. So we are sure you didn't buy it. Please don't make malicious comments anymore. If you make malicious comments again, we will fight back. (I know who you are)

Response from Healthlighten, lnc.Oct 30, 2024

Hello, please provide your order number. We will verify your authenticity

Response from Healthlighten, lnc.Oct 29, 2024

Hello, could you please tell us your order number? We will verify your situation. For customers who request a refund, we will confirm by email. Once the customer confirms the refund, we will refund the money as soon as possible. At the same time, no customer has asked us for a refund in the past few days. we are a legitimate company, not a scam. Please provide your order number. If you do not provide it, it is a malicious negative review. This is unfair to anyone. In addition, there are indeed many peers are selling the same style of sauna, but we are not copying. There are many products themselves are sold together, and the material has our own shooting. Please stop your inappropriate remarks. You can contact us through any contact method, and we will deal with it when we see it: Call us: (346)281-4332 Email us: [email protected] Update:Please provide the order number so we can verify your authenticity.

Response from Healthlighten, lnc.Oct 6, 2024

Hi Ryan, I'm so sorry. Can you please send me your contact information (I'll send an engineer to contact you), my email is: [email protected] 2nd Edit:We are sorry, we saw your message from the inbox, but it is easy to miss it because we receive a lot of emails and phone calls every day. (We will arrange for a professional to contact you next.) Third Edit: We have contacted you. If you need anything, please feel free to get in touch.

Response from Healthlighten, lnc.Sep 13, 2024

Hi,We called you a few times but you didn't answer and when you called we were at the factory most of the time so we didn't get it either, but you can't come and give us a bad review for that. Reply to add:You are welcome to contact us directly or leave us your correct mobile phone number via email. We have not found your order based on your current phone number. We have called back all missed calls, but your information has not been found yet. Malicious negative reviews do not reflect our true service quality. We hope to have the opportunity to provide you with a better shopping experience! Reply ：We have indeed not received any calls. You can send your contact information to our email and we will communicate with you. Hi,Logan ,What are the last four digits of your phone number? Edit again:Hello, Logan, we did not receive your call or email. If it is convenient for you, you can send your number to our email ([email protected])

Response from Healthlighten, lnc.May 27, 2024

I understand your frustration at this moment. Power failure will indeed seriously affect the normal use of the sauna. But please don't worry, I suggest you contact the product's customer service team as soon as possible, they will certainly provide you with professional support and help.