Health Coach InstituteHealth Coach Institute is a global leader in human-centered coach education. For over a decade, we’ve empowered more than 42,000 purpose-driven students to build confidence, master real-world coaching skills, and create meaningful careers doing what they love.
Health Coach Institute (healthcoachinstitute.com) has 1,088 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Luz Maria R.
I think you have to offer more learning and hands on coaching and much less selling your product. Is a really pain in ... after all the sessions hear that the best thing you can do in your life is investing in the next step. So sad. You clearly don’t care about coaching, you just care in make money
EmILy R.
Platform is okay and instructors seem fine. Refund policy is 30 days after course content begins I requested refund 26 days after course content began and they denied me a refund because they said the welcome call is included. In the paper work I signed that wasn’t clear, what was clear was when the learning content began would mark the 30 days. Now I’m out $4900 because of their grey area. Don’t sign up with this course unless you know you can absolutely commit.
Rosé R.
This program is a scam. I signed up in September for the August clads & attempted to withdraw within 30 days due to hardship. I was told that the deadline for my class passed although it was before I signed up for the course. Really contemplating filing a lawsuit against them.
Response from Health Coach InstituteJan 23, 2019
Hi Rose, This is Bob Corlett, Head of Support at Health Coach Institute. I wanted to clarify here our position regarding your account as has been stated to you during our private correspondence. When enrolling for our program, all students are informed that our refund period is 30 days from the start of the course, not from date of enrollment. This is confirmed on enrollment calls and also in writing on terms and conditions that must be read and signed before course access is given. We confirmed that no request for withdrawal was received from you until after your refund period had expired. This unfortunately meant we were unable to grant a withdrawal from the BHC program. We do apologise if any of this was misunderstood, but we must also treat all our students with fairness in order to ensure the integrity of the company as an educational institute. From looking at the history of our correspondence with you, along with our enrollment procedures, we are confident that all information provided was clear and accurate. Please do connect with our tuition team if you wish to discuss your payment. Yours sincerely, Bob Corlett Head of Student Support
Regina C.
Doesn't matter what you say or how much proof you have, the response is the same. Argue in circles then close your ticket saying it was resolved. When you bring things up again they will state they addressed your concerns and the ticket was closed within 24 hours. HCI, just because you reply doesn't mean that's the end. The issue is resolved when your client says, Thank you. That's all." Program description is totally misleading. Attendees are either fanatical and filled with hope for a life as a coach or frustrated and just continuing because HCI will refuse to refund you, even when you prove they lied about the course. Oh, they will also reply back with responses saying they did everything by the book and properly except nope, they didnt. Just because you reply we told you everything doesn't make that the truth. No, the facts were not explained. No, my access was not consistent. No, your education is not as promised. Yes, you have replied. No, the issue is not resolved just because HCI says it is. For example I asked HCI and their loan collection company if a refund was not possible would it be acceptable to be released from the course? The request has been submitted and noted in my account twice now since November... no reply. I'm sure HCI will have a great answer about how that is somehow my fault as well.
Response from Health Coach InstituteJan 31, 2019
Dear Regina, We are sorry your experience with us was less than satisfactory. We are always working to improve our educational platform for our students and use any and all feedback to aid us in this goal. I believe we addressed your concerns when you reached out to the BBB and a detailed correspondence was provided there. Essentially, what was mentioned there was broken into 3 categories in regards to your complaint. I shall not reiterate the full conversation regarding each concern, but will summarize each once below; 1 - BHC course content and expectations were confirmed to be provided up front at enrollment along with availability of company to answer any questions or concerns regarding the program. All information provided was deemed true and accurate at enrollment. 2 - A check on your correspondence history with the team confirmed that all inquiries were responded to and every action was taken to ensure we provided all information when requested. 3 - BLC course delivery and availability was confirmed as being presented at enrollment and no misinformation was given regarding the course and its components along with our certificate process. In summary, whilst we regret any misunderstanding of the course, its delivery, our support process and the certificate process, after a thorough check we are confident that all information provided was accurate, that our support team provided high level service upon request at every turn, and no false information nor misconceptions were provided by us throughout your time in the program. Because of the above, your request for withdrawal was denied and no further action was taken regarding your requests. Yours sincerely, Bob Corlett Health Coach Institute Head of Student Support
Stephanie A.
This program is geared specifically for those interested in working with HEALTH and nutrition! Don't read my rating the wrong way it's a 5 Star program it's just NOT FOR EVERYONE. I came in wanting to be a LIFE COACH not at all interested in nutrition or fitness. The learning has been great and very knowledgeable... I definitely got what I paid for! However don't get "sucked in" by all the AMAZING REVIEWS if this is NOT you interested niche. Does the program offer life coaching skills? YES! Am I excited to start learning that side of it? OF COURSE! Do I plan to continue on with the program to Mastery? I'm not 100% sure I can afford it yet. Do I plan to work with wellness and nutrition clients to get the $ I need to further my education? YOU BET I DO! 10,000 in 10 weeks HERE I COME!!!
Response from Health Coach InstituteOct 17, 2018
Hi Stephanie, we appreciate you taking the time to provide feedback on your experience with Health Coach Institute. We are sorry to hear that you weren't completely satisfied with your training. Your satisfaction is important to us, so if there's anything we can improve upon or address, please feel free to connect with us at [email protected].
Devon
I have never received my certificate. It has been 4 months since my completion.
Samantha
Lack of legitimate support. Way too short a timeframe to decide if the program is a good fit, and cannot get refund of $5K (which is a lot of money). The website is clunky, the student support page is crap. When I mentioned that the links weren’t very helpful, I was basically told I was doing it wrong. The Coach support calls are so generic, my assigned coach advocate was not a good fit. The weekly trickle flow of the info is frustrating...I could have had such a much better experience for completion time if they hadn’t held the information hostage. They really need a textbook or some sort of program PDF for people to use. Just overall, not an ideal program. Very disappointed.
Charisse
Program is not worth the time and money. Terribly designed.
