Health Coach Institute is a global leader in human-centered coach education. For over a decade, we’ve empowered more than 42,000 purpose-driven students to build confidence, master real-world coaching skills, and create meaningful careers doing what they love.
Health Coach Institute (healthcoachinstitute.com) has 1,088 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
healthcoachinstitute.com
Website
healthcoachinstitute.com
Category
Personal Care
Location
Boise, Idaho
Listed on Five Star Index
2026
About these reviews
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The company replied to 43% of reviews.
Latest
Most recent review: September 2026.
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I’ve gotten a better education for less money through Transformation Academy. I wish I would have went there first. For the price point, I was expecting HCI to give me a lot more information than what was given. There wasn’t anything worth thousands of dollars spent on that course. Put it into your business instead.
Response from Health Coach InstituteMay 2, 2024
Hi Rebecca,
We appreciate you sharing your experience with us, and we apologize that the course did not meet your expectations.
In addition to covering Nutrition, Transformational Coaching Methods, Life Coaching, and Business and Marketing comprehensively, the Become a Health and Life Coach course offers a variety of resources to enhance your coaching journey.
These resources include pre-written emails, detailed handouts, and a legal program agreement that you can use with your clients. The course also provides multiple 90-day programs tailored to your clients' goals. Hands-on experience with practice clients is a requirement in the course to ensure you feel fully equipped and confident to start coaching after completion.
We are truly sorry to hear about your experience, but we are glad our teams were able to provide you with a solution. Please don't hesitate to reach out if you need any further assistance.
MC
Maxim C.
Maxim cojocari
Maxim cojocari
Response from Health Coach InstituteAug 24, 2023
Hello! We would love to hear more about your experience if you've taken a Health Coach Institute course. Please feel free to email us at: [email protected] and we would be happy to assist you further.
JI
jennifer I.
Do not sign up for this program!!
Do not sign up for this program!!! They don't teach anything of value. They want you to read scripts when coaching and that just does not work! The most import thing to consider is getting clients. They don't help you at all and don't guide you to find clients. I completed the program and I could not even find practice clients
Response from Health Coach InstituteAug 24, 2023
Hi Jennifer,
Thank you for taking the time to leave your feedback! I'm so sorry to hear that you struggled with finding practice clients. Please know, practice clients can be friends, family members, spouse, colleagues, etc. We try to make this flexible so that you can find two practice clients that you are comfortable with.
When working with your practice clients, we recommend using the scripts closely so that you begin to learn the structure of a session. Once you are off on your own, however, we encourage you to take what you've learned from the scripts and make them your own. If it suits your style to be more free flowing, that's great! Some students feel stressed at the thought of not having a plan, so we try to implement a full script for every session. This way, you can also ensure your session does not go off topic and you're able to get the best results for your client.
We also recommend utilizing the Business and Marketing section of your course (Pillar 4) so that you can learn tools on finding and retaining paying clients.
We hope that you give your training another chance, Jennifer, and explore all that coaching has to offer.
Thank you again for your time!
MR
Maria R.
Save your money, go somewhere else
I purchased this course about a year ago. Unfortunately, the video, audio, and quality of these courses are so bad I couldn't even start. You can tell these courses were made in 2010, Its not worth the money and I feel really discouraged on becoming a health coach, they just want your money and will forget about you, no one ever called me back after trying to make my concerns. If you want to try it out pay month to month and not in full like I did. I didn't even tell my fiancé how much I spent... for nothing. I read the reviews and gave it a chance, I was hesitant on writing my review but I really hope no one else has to go through something like this.
Response from Health Coach InstituteOct 13, 2022
Hi Maria
My name is Hilary, and I’m the Manager of Content and Curriculum at Health Coach Institute. Thank you for your feedback on the TrustPilot website. All feedback- regardless of content- is very important to us and we take it all seriously, so thank you for sharing your thoughts.
First and foremost, I’m sorry to read that your experience with HCI was not what you had hoped for. Upon reviewing with our support team, since your cohort started in August 2021, we hadn’t heard from you (aside from an email regarding handouts) and our records do not indicate that you had reached out regarding poor experience.
Although our founders initially joined forces in 2010, the course has gone through many many iterations since then - including a larger overhaul in October 2020 of Pillar 1. The content in subsequent Pillars of the course is slightly older, however, it is regularly reviewed (with a few tweaks here and there) to ensure we are providing the best value possible, which includes taking into account all student feedback, such as yours. Our Become a Health Coach program is also reviewed and annually accredited through ICF with the CCE (Continuing Coach Education) designation to ensure the program’s compliance and validity.
Our goal is to always be as honest and transparent as possible, and in the event that a student feels the course is not a good fit for them, we offer all students a money-back guarantee, regardless of the reason for the request, provided that a request is made in writing to our offices or via email to our Support Department during the refund period. This policy provides students sufficient time to review course materials (with the first several weeks of content being available) and determine if they would like to continue forward with the course. Although our goal is to provide value to our students, we understand that our program may not be the ideal program for all students.
Again, I’m sorry to read that your experience was not what you had hoped for. We will take this feedback with us moving forward and thank you again for bringing it forward.
All the best,
Hilary Askew
Manager of Content and Curriculum
AR
Andria R.
Embarrassing waste of money and time
If you have any kind of healthcare background/ self help book/ trainer then this is an overtly basic course where they’re good at moral building and cashing in on women that want to be their own boss. I’ve encountered a ton of HCI graduates and they’re not earning any or even enough to make a living. I just finished a legitimate certificate and there were a good portion of students there that were also duped by HCI. They have a great sales pitch and motivating conferences but overall what they teach you is very basic skills. DONT WASTE YOUR MONEY paying for this course and whatever you do don’t do the dumb mastery program. After finishing this course if anything I was embarrassed of the basic stuff I would have to coach people on.
Response from Health Coach InstituteOct 3, 2022
Hello Andria,
My name is Ashley, and I’m the Director of Support & Services at Health Coach Institute. I am responding to the issues raised in your complaint on the TrustPilot website. We treat all feedback- regardless of content- seriously and want to thank you for letting your thoughts be known.
I'm sorry to hear that your experience with HCI was less than you hoped for. Since your cohort graduated in 2018, we hadn’t heard from you and nothing in our records indicates that you had a poor experience. Our Become a Health Coach program is designed to help coaches launch a successful coaching business and is annually accredited through ICF with the CCE (Continuing Coach Education) designation. Many coaches partner with businesses for corporate wellness programs as well as other businesses for their wellness programs, and our Mastery Coaching program is for students who want to master the art of coaching and deepen their business acumen.
It is always the goal of Health Coach Institute to represent our courses in an honest and transparent manner so that students may determine if the course is the correct fit for them. In the event that the course is not a good fit, we proudly offer all students a money-back guarantee, regardless of the reason for the request, provided a request is made in writing to our offices or via email to our Support Department during the refund period. This policy was carefully crafted to provide students ample time to review course materials and determine if they would like to continue forward with the course, during which time the orientation and first several weeks of lessons were released.
While it is always our goal to provide valuable, actionable information to our students for the endeavor of becoming a health or life coach, we understand it may not be the ideal education for all students. Again, I'm sorry to hear your experience was not what you wanted, but we support the contributions you are making in the coaching community.
Best,
Ashley Thompson
Director of Support & Services
TW
Tiffany W.
DO NOT spend your money on this…
DO NOT spend your money on this program. I started HCI in 2020 and graduated in 2021. While their foundational program is good. The entire time they’re trying to up sell you into their Mastery program. Promising you’ll become a “top 1% coach.” Which I ended up signing up for and completed. Mastery and their business accelerator felt like a low level and thrown together re-cap of what you already learn in become a health coach. In total I paid them over $10,000. Finished the program and still didn’t really feel I had the tools to help my clients transform. I had to seek out additional certifications and support. This set me back financially and when I needed assistance with payments, I couldn’t get anyone on the phone and they locked me out of my account even though I’d paid in full for two of the programs. Basically $10,000 gone when they promise lifetime access. My opinion of this is you can get better education else where. They don’t really care about the success of their students. They’re basically a puppy mill for health coaches.
Response from Health Coach InstituteAug 24, 2023
Hi Tiffany,
We are so sorry for your experience. Please know, if a student pays in full for a course, they do have lifetime access to that program. If you are not seeing a course you have paid for on your Learning Hub Dashboard, please don't hesitate to reach out to us at: [email protected]
We apologize that you did not enjoy your Coach Mastery program and take your feedback seriously. HCI is always looking to improve and students taking the time to share their thoughts helps us to do that. We hope that you will still use the resources you received in BHLC to be a successful coach.
We wish you all the best, Tiffany!
AN
Andrea
Doesn't respect when you don't want to join, keeps communication even after asking to please stop
I have decided not to go with this company with health coaching & have made it clear to please remove me off texting about special packages yet this hasn't been respected & continue to consistently text me deals & asking if I would like to join. I have asked nicely three times to please remove me off texting, I wish to no longer receive texts & have made this clear since November 22, 2021.
Response from Health Coach InstituteDec 13, 2021
Hi, Andrea. My sincere apologies that this issue hasn't been corrected yet. My name is Maureen and I'm the Helpdesk Manager. If you would be willing, please contact [email protected] one last time and request that your name be removed from our sales list. I will see to it personally that this is taken care of. Your feedback is most appreciated!
MJ
Martisha J.
I was lied to about what type of classes are offered!
I contacted Health Coach Institute in 2018. I am a survivor of child abuse and domestic violence. I reached out to see if their program could help me coach women fleeing abuse and women in addiction recovery. The mentor I was assigned "empathized" with my situation and happily told me that their program was for me. After my first class, I found out that I was lied to by my mentor. They did not offer classes for trauma or addiction recovery coaching. Due to being wrongfully enrolled, I was told I did not have to make a written request. They were overly apologetic about the situation. I recently received a letter from a collection company for full tuition costs. I've been back and for months disputing it with account services. They are saying that they expect me to pay the amount owed because there isn't a written document of withdrawal. They claim to have parts of my calls and conversation with multiple staff members...just not the parts that hold them responsible for falsifying information! Why would I have to pay for coaching classes that were not what I signed up for?
Response from Health Coach InstituteMay 18, 2021
Hi, Martisha. We appreciate you taking the time to share your experience. We can see that you've been in touch with our Leadership Team and that a resolution has been reached. We wish you the best of luck in all of your future endeavors!
