HealthCentralUSA.comReviews of healthcentralusa.com

I misunderstood some aspects of the order. The same day I contacted them via email Tracy responded and professionally handled my issue. Thank you

Disappointed that was I ordered wasn’t available but very pleased with the customer service & prompt refund/response. Thank you!

I ordered and the product wasn't available but it you still took my money =) However, I was later issued a refund after I reached out so that's the reason for the 5 stars. I don't think I like the idea of a company still taking my money even though they don't have a product available and then not personally reaching out to me. That is not okay with me. You are offering me a service. I don't need extra things to do. I'd rather shop elsewhere. Thanks!

I felt the web site was well done and easy to find what I needed. The only drawback was it did not clearly define what is in stock or out of stock. My item was out of stock so I had to reach the company via email for updates and/or refunds which they promptly got back to me so that part was also good.

I received an answer usually the next day.

I think this is a good company. I had ordered Celtic sea salt and did not receive the product. On Oct 18, 23 I contacted them by email, and within 2 hours I received an email back explaining two problems. 1. I had used local delivery (or something like that) and since I did not live near there it caused a computer issue. 2. They have not been able to receive the Celtic Salt and do not know when it will be in stock. They are processing a refund. My only concern is I was reading reviews online and someone just ordered Celtic sea salt on Oct 18,23. If they don't have it then people should not be able to order it. If it is not available maybe they should temporarily remove it from the site. I also wish they had a way to contact you when it comes in again.

I had to ask for a notice for my order with a tracking number, I want you to know if it had not been for your customer service gal Melody, I would have given a one star. I recieved 1/2 my order and wrote something with regard to this and she responded quickly, and stayed connected with me till the problem was resolved, the girl deserves to be recognized for her work. She is a credit to your company and because of her I will be back.

No problems getting a refund, Thanks!