At Health Central USA, we are dedicated to providing our customers with the highest quality natural products designed to support and enhance their well-being. By curating an extensive range of premium vitamins and health supplements, we strive to empower individuals to take control of their health and achieve optimal wellness. Our team of experienced professionals meticulously research and source only the finest ingredients to ensure the utmost efficacy and safety of our products. With a strong belief in the power of nature and science, we are committed to guiding our customers on their journey to a healthier and more vibrant life.
HealthCentralUSA.com (healthcentralusa.com) has 701 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Website
healthcentralusa.com
Category
Personal Care
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: April 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Do not buy from this company.
I purchased an item on June 2,2024, they sent me a confirmation number but they never informed me if it was shipped. I have not received it as of today, June 27, 2024. They did take the money from my visa payment. On June 24, I sent them a letter inquiring about the item and did not receive a response . I called the phone number listed on their web site 8136681979 and they answered by saying that this is an unmanned number and I should send them an email instead.
On June 27, I filed a dispute of this transaction with VISA.
BR
Brian
STOP. Not Trustworthy.
Made order with HealthCentralUSA but after several days received no ship date. When I inquired “JJ” emailed back that the order was removed from the system because I was out of the local shipping area and I could reorder using a different shipping mode. (That mode was well over $100 for the small items) JJ also wrote that a refund on my credit card was forthcoming. No credit on the card was made. After further investigation not on TrustPilot I see the BBB shows many complaints and an F Rating.
Addendum: Today we received the refund on our credit card. This however does not change my rating or concerns.
Response from HealthCentralUSA.comJun 20, 2024
Hello! We are sorry to hear that. We always refund immediately if the situation on the order qualifies for it. Depending on the bank and day of the week it can take a few days for it to show. Please update your review or message us with any other questions. Thanks!
TB
Tamara B.
Don't buy from this company
Update: June 28, 2024. After placing this experience here and having the fraud dept of our credit card look into this transaction, we did get our money refunded. This took way too long. They never contacted us, we had to initiate all communication. They kept saying it was our fault that we placed our order incorrectly. What a headache. Save yourself some grief and don't order from them.
We placed an order on April 4, 2024. They charged the amount through our credit card. We have not received the product. In good faith, we ordered another product on May 20, 2024. They, again, charged our account and this order, too, has not arrived. Even after 3 emails to them asking about the order status, and most recently, for a refund, we have not received any response. Order numbers 178379 and 188432. We have contacted VISA and have filed a dispute.
Response from HealthCentralUSA.comJun 20, 2024
I researched your issue. If you check your order confirmation email, it looks like you chose the local delivery option. Because you live outside the local delivery area it created an issue in the system. Don't worry! I just pulled your order from the que and the system canceled your order and issued a full refund to you. Refunds typically take 3 to 6 days to go through. If you decide to place a new order with a different shipping option, you can reply to this email with your new order number, and I will put a rapid dispatch on it for you!
[email protected]
Also, we show zero communication attempts by you. I would check the emails you sent to confirm you are sending to the proper address. Please update this review with screenshots of your communication attempts so we can investigate.
Thank you!
Thank you
DS
Deborah S.
This is a scam
This is a scam. Took my money May 17 but never delivered. Today told me I selected local delivery option, $9.99, but I’m not in local delivery area. Doesn’t show that on website. Other delivery fees start $100. Someone named TT gave me a lot of run around about how they do business/mostly wholesale. They’re “banking” on non-wholesale customers to pay and forget they ordered. They are also selling a product banned by the FDA for sale in the USA. They did start refund, so we’ll see.
The refund did post June 18. Unless you buy whole sale don't even think of this place.
SL
Sherrie Larry W.
I placed an order on 4/15/24 it is now…
I placed an order on 4/15/24 it is now 6/6/24 and I have not received my order. This is a scam!
Response from HealthCentralUSA.comJun 20, 2024
Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist!
If you sent us an email and we didn't respond please confirm you are sending to the correct email address below. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day.
[email protected]
Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you!
Shipping
Local Post Delivery (14-28 Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb)
Refunded
Reason: ”Order canceled”
Net payment
$0.00
Here is some additional information that customers find helpful.
* Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!
* Local TB Tampa Bay & Dallas delivery coming soon! We are building out the online infrastructure now.
* Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order.
* We process approximately 23,500 orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback!
* Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.
KR
Kate R.
it is a scam
it is a scam. Here is what they do. They have good internet researches.
They look for product that was disconnected and doesn't come to market any longer however people are searching for this products, so they offer it.
You pay because you want it so much and then they do a disappearing act. End of story.
Be warned.
IT"S a SCAM! These people are plain theaves.
HS
Hannah S.
Scam company! Cancel your card.
Search this company up and you will see BBB warning us that it is a scam. A very well run scam! They have lots of items we can’t find elsewhere. They won’t ship the items. Cancel your card if you shopped here. Of course, don’t be surprised if they reply to this comment saying something like “oh, you put a mailing address in a different state,” blah blah. Just like they always seem to write. How would they even know what our orders were based on a review on this? But just do a search and you will see that they are scamming us.
LB
Licia B.
Horrible Customer Service
JJ in customer service does NOT read questions that I am asking him and is giving me answers to things I didn't ask. He completely avoided answering my question and just cancelled my order without me saying I want to cancel my order. When I asked a follow up question, the answer he gave me didn't answer my question. Horrible customer service.
