HealthCentralUSA.comReviews of healthcentralusa.com

NaKisha was so helpful! I love your products..I also realize it can be a small challenge to ship to the “Land of Aloha” and I appreciate all of the help! Aloha and Mahalo, Leslie

You responded to my inquiry about where my order was. And you explained that my items are out of stock, and I would be issued a refund. Thank you for your services.

After placing an order via your site, I had realized a couple of weeks later that I had not received the item nor received any email declaring that the item was sent. That being the case I contacted customer service and immediately Tracy had reached out and apologized for the misunderstanding and then processed the refund from my order.

I missed my shipping information and Melody helped me find them and made sure they made it to my home. They have great prices and service.

they were very helpful in following up with our order, and gave us the feedback and processed our refund.

Many reviews on this site claim that it is a scam. I thought so, too, for a while, but it isn't. When you place an order, be clear if you are signing up for local pickup in the Dallas area. I did this without realizing it and expecting it to be delivered, so there was some confusion. It turns out in the end that the product was out of stock at the manufacturer anyway. Emails were not returned when trying to contact someone about what happened to my order, and the phone number listed on their Facebook page didn't work. This is when I began to think that I had been scammed. Eventually, however, someone contacted me, and a full refund was issued. As with any online retailer I'm unfamiliar with, I should've first seen if I could contact their customer service department before placing an order. I recommend anyone else do the same. This company is not a scam, but maybe a small company still working out the details of order delivery and customer communication.

My order could not be filled due to the manufacturer. When I contacted Health Central, I received a quick response from Tracy and my account was credited. She does an excellent job in customer service and I am very pleased with her timeliness.

It's rare to get a hold of customer service within 24 hours and reach a real person! HealthCentralUSA responded quickly to my email and took the initiative to solve my inquiry with the best possible solution in the same initial response email. BRAVO!