HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com reviews

Showing 195 reviews with 1 star · Clear filters

Danielle S.
May 5, 2023
Missing order
I ordered back on March 13th, it's now May 5th, almost 2 months later, and still nothing. Disappointing.
Response from HealthCentralUSA.comMay 5, 2023
Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in sourcing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. Our reply to this reviewer: Hello! I am sorry to hear about your issue. I researched it and it looks like our customer service rep replied to your email. I will post their original response below. Thank you! "I researched your issue. If you check your order confirmation, it looks like you chose the local delivery option. Because you live outside our local Dallas area it created an issue in the system. So, I just canceled and issued you a full refund on that order. I am sorry for that inconvenience."
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Ali C.
May 5, 2023
I ordered over a month ago and have…
I ordered over a month ago and have emailed the company 4 times, no response. I tried calling but it's only an automated message. This company charged my credit care the same day I ordered but you can't even cancel the order on the website and there is no way to speak with a representative. I have never had a problem with a company before, but this is just awful. I would give 0 stars if that is possible. No communication at all from them, but they surely got my 110.00 payment for protein powder I still don't have! My order number is 86478. I ordered on 3/23
Response from HealthCentralUSA.comMay 5, 2023
Dear Ali, We are sorry to hear about the issue you mentioned in your review and would like to assist you in resolving it. To do so, could you please provide us with the order number in an updated version of your review? We look forward to hearing back from you soon and remain available to help.
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Noemi M.
May 4, 2023
Not such a trusty website
I never received a tracking number for my order, I got charged for a product I ordered Apr 6 and I never received an update on the tracking or the product yet they took money from my account. I've tried emailing which is the only form of contacting them that is listed and have had no luck. I don't even believe that they actually have the product as it has been impossible to find all over the web. I will update if I receive any updates or if I receive the product.
Response from HealthCentralUSA.comMay 5, 2023
Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in soucing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. Our reply to this customer: We do not show any contact attempts by you. We would recommend using the Contact Us form on the website to make sure you didn't actually send to the wrong email address. Please include your order number so we can give you quick assistance. Thank you!
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Taoling
May 4, 2023
I ordered by April 2
I ordered by April 2， Now it’s a month past, I never received any shipping information!The order number is 93027
Response from HealthCentralUSA.comMay 4, 2023
Hello! I am sorry to hear that. If you look at the order confirmation that was sent to you it shows you ordered on 4/24 and specifically requested us to delivery between 5/8 and 5/22. We have canceled this order for you. Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in soucing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month.
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mick R.
May 3, 2023
Order never received
Order #77385. Ordered on February 15, 2023. Bank charged same day. I sent text March 10, 2023 and email through Health Central USA website stating order not received and requested an update and ETA on order. As of May 3, 2023 there has been no response.
Response from HealthCentralUSA.comMay 3, 2023
Hello! I am sorry to hear that. We don't offer texting as an option... I researched your issue. If you check your order confirmation, it looks like you chose the local delivery option. Because you live outside our local Dallas area and actually live in Florida it created an issue in the system. Unfortunately, the manufacturer is having production issues and we haven’t been told when they will be sending more stock of this product. So, I just canceled and issued you a full refund on that order. I am sorry for that inconvenience.
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Susan
Apr 30, 2023
I ordered on March 31st and received an…
I ordered on March 31st and received an order received email. Have not heard back since. Credit card was charged. Order #88308. I know they said 21 days to ship, but I don't think I'll order from this company again
Response from HealthCentralUSA.comMay 1, 2023
Hello! I am sorry to hear that. We actually sent you a msg and we have been waiting to hear back. It looks like you tried to take advantage of the Dallas promotion but you live in another state. Original email to you from customer service below. "I researched your issue. If you check your order confirmation, it looks like you chose the local delivery option. Because you live outside our local Dallas area it created an issue in the system. Unfortunately, the manufacturer is having production issues and we haven’t been told when they will be sending more stock of this product. So, I just canceled and issued you a full refund on that order. I am sorry for that inconvenience."
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sweety B.
Apr 28, 2023
ordered april 7th 2023 no package
ordered april 7th 2023 no emails no tracking # no package a total RIP-OFF TRIED CONTACTING no reply
Response from HealthCentralUSA.comMay 1, 2023
Dear Laura, We are sorry to hear about the issue you mentioned in your review and would like to assist you in resolving it. To do so, could you please provide us with the order number in an updated version of your review? We look forward to hearing back from you soon and remain available to help.
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Laura F.
Apr 27, 2023
Ordered, charged, no Order Number, no Product Received and No Response From Company
I placed my order on April 3, 2023 and while the payment was withdrawn from my account the next day I never received an order number. I emailed your company three times to get the status of my order and received no response. I'd like my order filled ASAP or my money refunded.
Response from HealthCentralUSA.comApr 28, 2023
Dear Laura, We are sorry to hear about the issue you mentioned in your review and would like to assist you in resolving it. To do so, could you please provide us with the order number in an updated version of your review? We look forward to hearing back from you soon and remain available to help.
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