HealthCentralUSA.comReviews of healthcentralusa.com

They accepted cancellation and refunded

My order was taking longer than expected to ship so I contacted customer service. They were quick with a reply and explained the company that makes this product was currently out of stock and issued me a full refund of my order. I appreciate their quick reply but was a little disappointed I didn't receive the product I wanted. But great customer service.

There was a mix-up on my end when choosing method of delivery so unfortunately I never received my merchandise. On the same day I contacted HC USA with my detailed concerns, a rep named Tracy responded who had done her research as to the delay. Since more than 30 days had passed since my initial order date, Tracy informed me that I would be refunded 100%. I plan to try again in the future to do business with HC USA. Gloria / Ontario, CA

The bad: It's pretty simple, the web site has a local shipping option but no validation on address. So we ordered some things from them and left the shipping alone (which defaulted to the cheapest which was local only). It was close to a month later and we started looking into if we were scammed. At first I thought we were but after doing some research I found out about the bad UX on the site (Not sure if they fixed it by now) Anyway, I contacted them once I figured out what had happened. The customer service was prompt and friendly. I got a response within 1 day, and a refund was in my bank account within a couple days. This would have been a 5 if they contacted me ahead of time to let me know the issue and my options for correcting it. Either way, the site isn't a scam, it just needs some UX adjustments to make things more clear for consumers

They answered after not being satisfied. I ordered Menopause Support herbs and it did say Available. When I bought them, and received my confirmation, it said, I have to wait until Available. Wrong. So, I had to cancel my order, I couldnt find a ph number to call, but, did find it on Facebook. And after that it was easy from there on to cancel my order. You do need a phone number as a contact number. People will assume that this is not a real business. Thanks

Such a good price I bought two of the product! Somehow managed to indicate local shipping, I think it was, which meant a long wait since I'm definitely not local. When I contacted Customer Service, the order was shipped very soon after. Wish there was more opportunity for free shipping, I'd definitely shop more.

THE COMPANY DELIVERED WHAT I ORDERED. THE PACKAGING WAS WELL DONE. 1 ITEM WAS REFUNDED BECAUSE THEY HAD NO STOCK. I DID NOT EVEN ASK . ORDERED ON 3/29/23 RECD 4-15-23

It took awhile to get here but they finally arrived!