Health Beauty MachineReviews of healthbeautymachine.com

Response from Health Beauty MachineNov 18, 2025

Dear Customer Thank you very much for your feedback; we take it very seriously. Regarding the noise issue you mentioned, our product manual does state that the operating noise level is approximately 55 decibels, but we apologize that the actual experience did not meet your expectations. Regarding the oxygen production effect you reported, our oxygen concentrator has an oxygen flow rate of only 2L and a concentration of only 30%. We humbly accept all criticism and suggestions and will use your feedback as an important basis for optimizing our product. We apologize again for this unsatisfactory experience and thank you for helping us improve. sincerely Health Beauty Machine customer service team

Response from Health Beauty MachineNov 18, 2025

Dear Customer Thank you so much for your and your aunt's appreciation of our product! We are delighted to hear that this portable device has helped your aunt's daily life and received a "fantastic" review. We are honored that our product, purchasing experience, and after-sales service have satisfied you. We will continue to uphold this dedication and bring you even better products and services! Thank you again for your support and sharing! sincerely Health Beauty Machine customer service team

Response from Health Beauty MachineNov 18, 2025

Dear Customer, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your Portable Oxygen Concentrator arrived in good condition, and that our timely notifications and updates made your experience smooth. Your praise for our service means a lot to us—we’ll keep up this effort to deliver great support for every customer. Thanks again for your support! Best regards, Health Beauty Machine customer service team

Response from Health Beauty MachineNov 18, 2025

Dear Customer, We’re deeply touched by your kind words—and so relieved to hear this portable oxygen concentrator has been such a vital, helpful tool for your husband during this time. Knowing it eases his follow-up appointments and fits seamlessly into your daily needs means the world to our team. Thank you so much for sharing your experience, and for your wonderful recommendation—we’ll keep striving to create products that bring reliability and peace of mind to people who need them most. Warm regards, Health Beauty Machine customer service team

Response from Health Beauty MachineNov 18, 2025

Dear Customer: Thank you for taking the time to share your feedback. We sincerely apologize that the noise level and filter maintenance did not meet your expectations. To clarify: This oxygen concentrator is designed to operate at around 55 decibels, but we understand that you may still perceive it as louder in a quiet environment. Regarding the filter—clean it periodically, ensuring the air intake is not blocked. We value your feedback and will continuously improve product details to avoid any misunderstandings. Please feel free to contact us if you require any further assistance! Sincerely, Health Beauty Machine customer service team

Response from Health Beauty MachineNov 18, 2025

Dear Customer: Thank you so much for sharing your experience using the device in Australia – we're delighted to know that it has helped improve your breathing during walks, which means a lot to us. We apologize that it's a bit noisy for you; the product's noise level is 55 decibels. Thank you also for your valuable feedback on the straps: we will definitely pass your suggestions on the straps to the product team so they can make future improvements. Enjoy using it – please feel free to contact us if you need any assistance! Sincerely, Health Beauty Machine customer service team

Response from Health Beauty MachineNov 12, 2025

Dear David, Thank you for your detailed 4-star review of our 2L Smallest Portable Oxygen Concentrator. We truly appreciate you taking the time to share that it has been a great companion for your gym sessions and walks. Regarding the battery life, we appreciate you bringing this up. The standard battery runtime for this model is approximately 4 hours. It's important to note that this unit is designed to deliver oxygen at a fixed flow rate of 2 liters per minute (LPM) in Continuous Flow mode. Therefore, the primary factors affecting the battery duration are the ambient temperature​ and the total duration of use. During an extended activity like golf, the battery may be depleted before completing a full round. Your idea to use a power bank is an excellent solution! Yes, our concentrator is compatible with external power banks to extend its runtime significantly. For optimal performance and safety, please refer to the user manual for the recommended specifications for compatible power banks. We have also carefully noted your feedback concerning the strap padding for enhanced comfort. This valuable suggestion has been forwarded to our product development team for consideration in future design improvements. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact our support team directly at [email protected]. Thank you again for your valuable input and for choosing our product. Best regards, The Customer Support Team HealthBeautyMachine