Ian W.
Renewal without warning. No refund!
They renewed my subscription without any warning. I didn’t spot it. When I saw it on a bank statement, I called to get a refund as I hadn’t used the service in the while (and not since the renewal). They would not refund the annual subscription monies, despite me asking many times. Sharp practice. I’d understand if I’d used it since they took the money but I hadn’t. Feels like the business has moved on from helping people to making money at any cost to its customers. Interesting to see so many other negative reviews too.