Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
headspace.com
Website
headspace.com
Category
Wellness & Spa
Location
Santa Monica, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Sneaky autorenewal really ruined it
The app and guided meditations are ok. I liked the continuity and the different themes.
Also the animations are really well done
The sneaky autorenewal without a warning though really ruined my impression about the company.
ME
Mark E.
Beware
Beware! - Auto renewal with no reminder!!!
I wouldn't go as far as a scam, but it is underhand and desperate.
The app is good, do some research to see what it can offer you, it did help me and I have no issue with what it delivers. Headspace has undone all the good work with a cheap trick to renew your subscription at a very high cost. Even insurance companies send you a reminder before stealing your cash.
MP
Maria Paola C.
Frankly I don't get it
Frankly, I don't get it. I have only tried the basics I must say, but the guy talks about feeling the body pressing against the ground, which I don't feel. It talks about focusing on the breaths, which I don't think could help someone - or at least me - feel more relaxed, does not explain if/when you need to keep your eyes open and closed, and above all with all these breath in breath out I feel like I almost go into hyperventilation! I just doubt I can personally achieve anything with headspace. A body massage or listening to some relaxing music has a much stronger effect in my opinion!
AE
Andrea E.
Very disappointed with the first two…
Very disappointed with the first two modules. Was told to breath in then out but nothing more about breathing within the 3 minutes which is so important. Need to do basics before moving on. This actually made me more stressed!
MA
Max
Bonjour, déçu
Bonjour, l'application est bien faite, progressive et adaptée mais on est très vite appelé à payer pour continuer l expérience. Proposer un 1 thème complet gratuitement et faire payer les cycles plus spécifiques serait plus compréhensible. La, ils jouent sur la frustration en faisant démarrer un cycle puis coupe la suite en demandant de payer. On peut comprendre qu'un tel travail de cette qualité mérite rémunération et en même temps là on s y sent tellement obligé qu'une irrésistible envie de désinstaller l'app émerge très rapidement. Autant aller sur les chaîne de méditation guidée sur Youtube. Pour résumer, bonne application de méditation en prenant pleine conscience de votre porte-feuille ;).
NA
Nicole A.
Won't let you cancel subscription; fake bugs to keep you subscribed, customer service ignores you
The app is good but they try to steal your money. I tried to cancel my subscription following their instructions but it kept telling me "you can't cancel a free account". Money was continuously booked off my card. I reached out to customer service three times, never got an answer.
This is not how you build credibility, I highly suggest you review this.
Response from headspaceFeb 19, 2019
Hi Nicole,
We are so sorry for the delay in our response. It looks like someone from our help center has taken care of your inquiry for you. If you need anything else, please let us know.
Thank you for your patience,
Nina, HQ
DG
Damian G.
Money taken without warning!
Like the two reviews below mine, I have just had a full price annual renewal fee taken from my account without notice!
Having initially tried their 'Free 10 Session' offer, at some point during 2017, and then constantly being asked if I want to 'upgrade', I eventually succumbed and took out an annual subscription in January last year, at their discounted rate of £44, which I also thought was for a 2 year subscription, not just 1!
I wasn't aware I had ticked 'automatic renewal' until I suddenly discovered 4 days ago that they had taken £71.88 out of my account.
I have barely used the app. not because it is difficult, but simply because I haven't made the time to do so. And when I looked the other day, it reminds me I haven't used the app at all in over 6 months.
I have tried each day since Sunday 13th January to contact them via their website, as there is no phone number for them, but today I haven't heard back from them, except 1 automated response saying they will be in touch. I have now tried cancelling my subscription and unticked the 'automatic renewal'.
Their 'live chat' is about as alive as Elvis, and each time I try using it, it just pushes to the FAQ's and then onto a 'submit a question' form.
I like the app, but not companies that don't allow you to be able to contact them easily.
Response from headspaceFeb 19, 2019
Hi Damien,
Thank you for reaching out here.
We are very sorry you ran into some trouble.
It looks like this was resolved via our Help Center. If you still need some assistance, please reach back out.
Thank you for your patience,
Nina, HQ
SR
S R.
What a shame...what has happened to…
What a shame...what has happened to Headspace?? It seems to have turned into any other money grubbing business out there.
I, like many, think Andy P is wonderful and he is genuine but sadly the way the company is trying to grow is proving that money is more important than the original concept.
So all of the people who have an annual subscription get charged more and people who sign up now get 40% off... so loyalty doesn't count. Of course I could do what some of my friends have done and just sign up using a different email and bank account.
On top of this I go to meditate and cannot get past the other 'stuff' about would I like my info to be shared with Advertisers and have targeted marketing etc.
No I wouldn't! But when you do not accept I'm stuck with that page on the App. I can't use the service I've paid for and am now angry and stressed that this company is really just like all the others, Google, Apple, Facebook. How depressing.
Response from headspaceJan 7, 2019
Hi there,
Thank you so much for reaching out here and sharing your feedback around our most recent promotion.
I will certainly make sure your ideas are heard by the right ears regarding loyalty towards existing members.
In the meantime, please do send us a note to [email protected] and we'll see about setting you up with a discount.
Thanks for your support,
Headspace