headspaceReviews of headspace.com

I tried this app for the trial period and the yearly subscription was automatically taken with no possibility of a refund. This is predatory behaviour which goes against the whole ethos of the product. I emailed many times and even tried calling with no luck.

Got this app free through Kaiser, so I can’t complain on financial grounds. But I was completely unimpressed with the app. Tried a text-based coaching session - what a joke! It was like chatting with a bot (maybe I was…. ?). Was asked what I needed help with. After typing out an explanation of what I want to work on, the response was just a repetition of what I had typed and a question asking whether I wanted to schedule another session a week later. Not helpful at all…..

Ended my subscription in time, but they still charged for a full hear. After showing them that I ended my subscription in time by email, I was told that they are "unable to refund".

Paywalling mental health assistance is stupid.

I have been a customer for 7 years. But even though I already had a subscription, Headspace charged me $69.99 for another subscription — and then immediately locked me out of the app due to a technical issue on their end. I contacted support, who admitted the problem and told me to request a refund through Apple. I followed all instructions, but Apple denied it. Worse? This exact same thing happened one month earlier, and Apple did refund me. When I asked Headspace to help, they shrugged and hid behind Apple’s billing system. Apple support even told me, “Any other developer would’ve refunded this themselves.” So now I’m out $69.99 for a service I couldn’t even use — not once, but twice. Headspace has no control over their billing process and takes no responsibility when their app malfunctions. Extremely disappointing for a company that markets itself as calm, ethical, and helpful.

Headspace and its support team is the worst app conpant that I had to deal with I was shown a "free trial" notification, I clicked on it and was charged right way a yearly subscription! 😄 I wrote the customer support and got a message that they are not responsible for any refunds and I should contact the Apple services. Apple services rejected my refund request and told me to contact Headspace as they are responsible for refunds. Headspace ignored my subsequent messages and said that they are closing my ticket and as a free will gifted me "some free time" (that is how they named it) voucher that I can use after my yearly subscription. Basically, they do deceptive and unethical false advertising and charge users for the whole year. Unfair and fraudulent business! it is really ironic that this app should be a "safe space" to help people destress. Manipulative money makers!

I was a loyal Headspace user for many years before Apple charged me $80 for what I thought was a 1-week free trial. At the time of subscribing, the disclaimer did say it is free, and I would be charged at a later date. I did get charged right away instead. Both companies refused to give me a refund despite contacting them on the same day of it happening. Even though my card was charged for an annual subscription, I will never touch this app ever again.

Used to be amazing now the user experience is rubbish, can’t track my meditation unless individual minutes which is useless for Apple health, they were told about this after the last update but seemingly have ignored it, the whole experience is much worse and unless it improves I won’t be renewing